Implementation Manager

Help build the software that changes the waste industry! As an Implementation manager, you will be part of the onboarding and customer success team at CurbWaste. You will help ideate and build the onboarding tools and processes to propel our growth. This is an exciting role for a hungry and customer centric individual to come in and lead the major process development in the rapidly growing startup. We are building for an industry that demands perfection while giving you the most up to date tools. CurbWaste has a collaborative and fun culture, and we love to solve complex problems for a complex industry. If you share the same goals and values, this is the place for you.

What You'll Do:

• Serve as a process and workflow focused point of contact for a cohort of customers during their implementations of CurbWaste and WeighWorks Software
• Prepare, update, and manage project management materials
• Coordinate and/or implement customers’ data migrations, accounting migrations, and third-party integrations
• Keep all customers within your cohort on track to go-live within their agreed-upon schedule
• Manage various forms of risk that would prevent customers from going live
• Lead trainings and offer additional insights to help customers get the most out of CurbWaste
• Host open office hours, 1:1 meetings, and group check-in calls with your assigned customers
• Troubleshoot software and hardware issues related to supporting CurbWaste, WeighWorks, and integrated applications
• Partner with Sales, Customer Success. Product, Developers, and Technical Support

We want you to succeed. Our mantra is to give great people the best possible opportunity to build something special. We are a mission driven company, and we want to make sure you have all the necessary tools, skills and personas around you to make sure our subscribers are successful.

Requirements

What You'll Need:

• Self starter and accountability to work hard in a startup environment
• Critical thinking skills with experience in troubleshooting software issues a plus
• Experience within or of the Waste Management industry a plus
• Exceptional project management skills; Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
• Ability to transform data for customers coming from other software or pen and paper
• Ability to solve complex problems and translate them in easy to understand terms
• Familiarity with SaaS business models a plus
• 2 + years in SaaS implementation a big plus
• Ability to travel 50% of the time

Benefits

What We Offer:

This is not just a job. This is a career, a chance to make a direct impact. Here’s how we help:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• Health benefits: Company-paid medical, dental, and vision

Our Mission:

We aim to change the way waste companies run their business. We are a software founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry. Software helps create solutions and we are focused on being the leaders in change.

At CurbWaste we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.