House Manager

House Manager

Overview: The House Manager assists formerly homeless women with making the transition from shelters or temporary residential living into permanent housing and provides them with the services they need to successfully manage their own independent living.  The House Manager works with tenants to develop basic household management and communications skills to successfully maintain their apartments and navigate systems that support their success and ensure apartments are maintained to the standards of funders and HousingPlus. This position provides leasing, rent collection and arrears, related support to the tenants and Tenant Service staff.  

Supervisor: This position reports to Property Manager

Job Tasks:

• Coordinate with maintenance staff routine and emergency repairs. The House Manager needs to be available for all emergencies (building or tenant) and have a current listing of local vendors (locksmith, plumber, electrician, police and fire departments) in order to respond to emergencies until other staff arrives.
• Assist incoming tenants with selection and purchase of furniture and household items.
• Provide assistance with selection and ordering of furniture and household items for transitional housing units.
• Coordinate and conduct apartment viewings with prospective tenants and their Case Manager/Housing Specialist.
• Ensure that utility accounts are established and activated for all incoming tenants. Ensure accounts are transferred in the event a tenant is placed in or relocated to already existing apartment.
• Prepare HRA required documentation for tenants to submit to apply for benefits and entitlements and/or rental assistance (OSD).
• Inspect each unit when vacated; conduct HQS inspections and help coordinate and prepare unit for occupancy.
• Conduct unit or apartment inspections (new or existing) as scheduled by the Property Manager.
• Work with the Property Management team members and staff on license fee collection, distribution of fee statements, License and License Renewal notices, and preparation of Tenant Rent Ledgers in Quick Books to support tenants paying their rent on time each month.
• Enter and track maintenance work order requests in Work Order Request Spreadsheet. Communicate work order requests to and confirm completion of requests with HP maintenance team and building superintendents.
• Maintain physical and digital records so that they are easily accessible by the Property Manager and other staff as needed.
• Conduct “Basic Apartment Maintenance” program with all new tenants; Conduct tenant workshops on commonly occurring issues, provide one-on-one assistance to help tenants gain household maintenance skills necessary for independent living, including cleaning and basic repairs.
• Assist Tenant Services with special events, holiday parties,
• Communicate issues to managers that may affect the health and safety of tenants and their families (particularly children).  Record all incidents and relevant observations in the AWARDS Case Management system

Requirements

Qualifications:

• A minimum of a High School Diploma or equivalent and experience working in Property Management fields (such as janitorial, maintenance, or property administration).
• Ability to assist the Property Manager with developing and establishing relationships with building superintendents.
• Excellent interpersonal communication, organizational, writing and computer skills.
• Intermediate knowledge of Microsoft Excel and Microsoft Word 
• Bilingual skills are an asset, but not required.
• Some evening hours required

Physical Requirements:

• Must be able to walk distances of 1 mile, walk over uneven ground, and climb stairs

• Must be able to lift 60 pounds

• Must have the fine motor-skills to make basic repairs (turn a screw, etc.)

• Must be able to be use basic cleaning chemicals in daily function

Hourly Rate Range: $19.00 - $25.00 per hour

Benefits

Benefits include Paid Time Off Program, medical, dental, vision, prescription coverage, life insurance, short-term and long-term disability benefits, 403(B) benefits, commuter benefits, employee discount program, and an Employment Assistance Program (EAP).