Floor Manager

More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven’t changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Sézane is a playground which resembles no other, your job today won’t be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can’t wait to hear from you!

Requirements

As a Floor Manager (M/F), your missions will be the following:

• Ensure a unique customer experience within your boutique
• Animate the customer journey by relying on a team of ambassadors
• Optimize the quality of the service at each stage of the customer journey
• Convey information and promote personalization services to advisors and customers
• Embody brand values and ensure an omni-channel experience at all times
• Manage customer satisfaction using various tools, implementing dedicated action plans.
• Develop customer loyalty and along with creating new relationships
• Explore the customer database (clienteling and management of dissatisfaction)

• Recruit, retain and follow up of all team members

Additional responsibilities include:

• Operational Marketing
• Guarantee the performance of the apartment through animations or events
• Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
• Managing and developing your team
• Lead and develop a team of sales advisors
• Manage your team by motivating them and creating a positive and harmonious work environment
• Foster cooperation within the team and between team leaders
•  Integrate new employees 
• Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
• Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
• Demonstrate managerial courage to support its employees
• Disseminate and circulate information
• Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
• Guarantee the brand image
• Ensure proper maintenance of the apartment
• Participate in the correct integration of the collections and ensure follow-up
• Ensure the maintenance of high level of visual merchandising throughout the day
• Ensure that business opportunities are maximized through effective store management
• Follow fashion trends, ensure competitive intelligence
• Coordinate or participate in the planning of in-store marketing events

Benefits

Salary: $70k-$75k, dependent on experience