Experience Lead

Who We Are: 

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

What You Will Do:

Experience Leads are Rockstar Super Hosts. They act as a bridge between the Guides on the floor and the management team during business operations, and address concerns from Guides (bathroom breaks, music issues, etc)  Experience Leads focus on enhancing the experience for our guests, and mentoring guides in real time as they work in the space, helping to cultivate and improve employee execution, satisfaction, and fulfillment in their job. 

Your day-to-day:

Before Start of Operations:

• Upon arrival, check in with MOD about any call outs to help make any adjustments to floor positions. If Closing, check in with morning EXL to see how the flow of the day has been and if there is any pertinent information for the evening.
• Be present for morning meeting, and add any useful information that will help Guides run the floor/experience.
• After morning meeting, assist guides in getting the floor ready for first public, and ensure music and lighting  is at appropriate levels. When it is 5 minutes till open, check with first floor stations to make sure they are ready for first public. Help troubleshoot any issues that may keep doors from opening on time.

During Operations:

• After first public, meet exp managers for walkthrough 
• If a guide is underperforming delivery of scripting, inform MOD so they can address it. Remember, as an Experience Lead you are helping to suggest ways to improve their Experience Delivery, not to correct or reprimand performance. 
• Monitor radio communications 
• Breaker schedule with MOD
• Flag breaker schedule inconsistencies
• Experience leads are to be supporting GES and enhancing guest experience 
• When PM Experience Leads arrive, brief them on the morning, coordinate lunch breaks, and if they need any assistance in specific areas. 
• Attend opening meeting for PM Guides, add any useful information about the flow of the day. 

Closing:

• As last public finishes in different areas, help to make sure Guides know the procedures for closing down their station, help to answer questions, and verify that they have successfully closed and cleaned their station
• When Last Public has exited, help restock retail from backstock areas
• Walk with Guides and MOD through experience and detail clean as you move through. 
• Ensure Guides bring rags and cleaning supplies so they are ready to clean (this includes but is not limited to: baseboards, edges, screens/mirrors/windows, stickers on the floor, scuff marks in magnets, etc) and overseeing that this task is being done to standard while Management goes through floors. 
• Help Closing MOD ensure all closing tasks are completed. 

Additional:

• Assist management in executing private events at the museum

The hourly rate for this position is: $20.00

Requirements

The Necessities and Nice-to-Haves:

Essential Job Functions

• Ability to be on your feet for long periods of time, up to 8 hours

• Ability to bend/lift heavy objects of up to 40 pounds

Benefits

The Good Stuff:

• Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!) 
• Unlimited ice cream 
• Competitive Pay
• 16 free museum tickets per year for friends and family, with free entry for self 
• 50% off retail products 
• Vision, dental, and healthcare benefits
• Stock options
• PTO

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.