Entry Level Client Support Role - New-York, Full-time

Join the dynamic team at Whizz, a leading transportation solutions provider for delivery drivers, and kickstart your career in a rewarding entry-level Client Support role. As a Client Support team member ($16/h-$18/h), you will play an essential role in providing outstanding customer service to our valued clients in New York. We believe in equal opportunities and welcome candidates who are eager to learn and grow with us. This is a full-time position based in New York City, offering a competitive salary and an excellent benefits package.

About Whizz:

• Whizz is a rapidly growing company that is revolutionizing the delivery industry.
• We are committed to providing reliable and convenient mobility solutions to delivery drivers.
• We value diversity and foster an inclusive and supportive work environment.

Responsibilities:

• Assist clients with inquiries, provide product information, and offer solutions to resolve their issues.
• Maintain accurate records of client interactions, transactions, and escalations.
• Collaborate with internal teams to ensure customer satisfaction and service quality.
• Handle complaints and provide appropriate solutions and alternatives within established guidelines.
• Follow communication procedures, guidelines, and policies.

Requirements

Requirements:

• Excellent verbal and written communication skills.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Proficient computer skills and ability to learn new software quickly.
• Previous customer service experience is a plus.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays) – recharge and relax.
• Training provided – because we believe in empowering you to reach new heights.
• Commute on us - make your daily journey smoother and cost-effective.
• 401(k) retirement plan
• Bonuses based on performance