Director of Technology

About Avex

Avex is a rapidly growing eCommerce agency that partners with merchants in the fashion, lifestyle and premium products space. From high-growth DTC brands to enterprise, we have partnered with companies such as: KITH, LVMH, TAG Heuer, Hugo Boss, Enjoy Life, Mondelez, Brandon Blackwood, Undefeated, Rumpl, HAUS, O'Neill, Serta Simmons Bedding, Badgley Mischka and many others. We design, build and optimize eCommerce experiences on Shopify Plus for global brands.

Our Values

BUILD our clients’ businesses, INSPIRE our employees to grow, CHALLENGE the norm, and DELIVER on our commitments.

We design and build digital commerce experiences that connect brands to people through creative, technology and culture. We believe that our work should not only produce amazing results for our clients but should also be fun and rewarding for our team. Avex believes in a strong work-life balance, not just churning out projects. The happier our team is, the more enjoyable the experience is, and the better the results will be for our clients.

We ensure that our team members and partners possess these traits. We feel that it is important to prioritize these core values over everything else. This allows us to deliver results for our clients, as well as a safe and fun work environment.

• Teamwork
• Passion
• Respect
• Talent
• Accountability
• Resourcefulness
• Radical Transparency
• Visionary

Role & Responsibilities

The Director of Technology is responsible for the agency’s technical strategy and execution, focusing on delivering high-quality e-commerce solutions, optimizing technology workflows, and supporting the agency's long-term growth. This role requires hands-on technical expertise and strategic vision to lead the development team and collaborate with cross-functional leaders, such as Project Managers, Designers, and Client Services, ensuring cohesive project delivery.

• Technology Vision and Strategy
• Define and execute the agency’s technical vision and strategy in alignment with company goals and industry trends.
• Drive innovation, exploring emerging technologies to enhance e-commerce capabilities and client offerings.

• Platform Migration Management
• Lead end-to-end platform migration projects, specifically transitioning clients from complex platforms (e.g., Salesforce) to Shopify. This includes overseeing data migration, custom API connections, and ensuring seamless integration with the client’s other systems.
• Coordinate with cross-functional teams to identify all dependencies, mitigate risks, and proactively solve challenges, ensuring a smooth transition without interrupting client operations.
• Process and Workflow Optimization
• Establish and refine development processes to improve efficiency, quality, and client satisfaction.
• Implement standards for coding, testing, deployment, and documentation, ensuring best practices across all technical projects.
• Technical Oversight
• Oversee all development projects, ensuring that solutions are scalable, secure, and meet client expectations and agency standards.
• Lead architectural decisions and provide guidance on complex problem-solving, including e-commerce platform (typically Shopify) customizations, integrations, and API connections.
• Resource Allocation
• Manage technical resources, including staff allocation and freelance contractors, ensuring the right balance for project timelines and budget constraints.
• Prioritize projects and allocate resources in collaboration with the Head of Delivery or Director of Operations, ensuring projects stay on track.
• Team Leadership and Development
• Lead, mentor, and support the development team, fostering a culture of collaboration, innovation, and continuous learning.
• Conduct regular performance evaluations and provide growth opportunities for team members, including training and professional development.
• Hiring and Onboarding
• Work closely with HR and other department leaders to recruit top technical talent, ensuring alignment with agency values and standards.
• Oversee the onboarding process for new hires, establishing technical standards and practices from the start.
• Cross-functional Collaboration
• Collaborate closely with Project Managers, Designers, and Strategists to ensure seamless project execution and timely delivery.
• Partner with Account Managers and Client Services teams to communicate technical concepts to clients, aligning technical solutions with business objectives.
• Client Engagement
• Participate in high-level client meetings as the technical representative, helping to translate complex technical concepts into clear and understandable language.
• Provide technical input in pre-sales and scoping discussions to ensure accurate project estimations and feasibility.
• Quality Assurance and Security
• Oversee and establish QA processes, ensuring products are thoroughly tested and meet high standards of functionality, security, and performance.
• Implement data protection and security measures in compliance with regulatory standards, safeguarding client and agency information.
• Innovation and Continuous Improvement
• Monitor industry trends in e-commerce technology, particularly around Shopify, emerging software, and development practices.
• Regularly assess and recommend improvements in technology stack, tools, and software that drive efficiency and elevate client service offerings.

Requirements

About You

We have expectations and so should you. We want to make sure we’re aligned on what is expected from both sides.

• Proven expertise in e-commerce platforms, with a focus on Shopify, including Liquid templating, customizations, and API integrations.
• Strong background in frontend and backend technologies such as HTML, CSS, JavaScript frameworks (e.g., React or Vue), and server-side programming.
• Demonstrated experience in leading large-scale replatforming initiatives, particularly from enterprise platforms like Salesforce to Shopify.
• Strong understanding of data structure, mapping, and API integration challenges during platform migrations, with a focus on minimizing data loss and maintaining workflow integrity.
• 5+ years in a technical leadership role, managing development teams, and overseeing project delivery within an e-commerce or digital agency environment.
• Strong people management skills, including hiring, mentoring, and managing performance.
• Familiarity with project management principles and Agile methodologies, with experience in resource allocation, budgeting, and timeline management.
• Proficient in project management tools like Jira, Trello, or Monday.
• Excellent communication skills to interact with clients, team members, and stakeholders.
• Ability to think strategically, aligning technical goals with business objectives and growth opportunities.
• You hold yourself and others accountable.
• You’re competitive and love winning as a team.
• You have high standards and expect the same from your team.
• You understand we're a growing company and everyone wears multiple hats.
• You understand that there will be “easy weeks” but also “busy weeks” where we need to help each other out.
• You can work autonomously without being micromanaged.

Benefits

Working at Avex

• We offer unlimited PTO
• We offer remote or flexible working
• We value work-life balance
• We reward people based on their accomplishments and contributions
• We strive to make a difference in our clients' businesses
• We take burnout seriously and do our best to monitor it
• We treat people like adults, as long as they treat others with the same respect
• We have extremely high standards
• We're highly competitive in the industry and we love winning as a team
• We prioritize people over profits
• We donate a percentage of revenue to No Kid Hungry

Compensation and Benefits

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• 401K with company matching
• Remote (Optional / Hybrid)
• Untracked PTO and sick days
• Paid holidays
• At home WiFi monthly stipend
• Aetna Healthcare, Dental, Vision
• Wellness Reimbursement