Director of Quality Improvement and Compliance

The Director of Quality Improvement, with the support of the Vice President of Quality Improvement and Corporate Compliance, leads the oversight of quality activities aimed at promoting high quality services that foster the protection and promotion of the people’s rights, safety, health, and satisfaction and that are operated in a manner that embodies professional and ethical standards in all programs. The Director serves as a liaison between CQL and AHRC Suffolk and leads the agency accreditation process. Lastly, will work closely with OPWDD Incident Management staff and the Justice Center to ensure compliance with all guidelines and regulations. 

Role Responsibilities:

·         Participates in interview process, hiring decisions, and ensuring staff are held accountable to all policies and procedures.

·         Reviews and approves payroll to ensure accuracy.

Incidents:

·         Supervises a team of Incident Management Staff and ensures they receive all training and resources and provide effective support to agency programs and complete investigations in a timely and effective manner.  

·         Serves as Co-chair of Incident Review Committee

·         Attends Justice Center/OPWDD Investigator Training

·         Attends OPWDD’s Death Investigation Training and assists with review of death reports.

·         Review Investigative Reports for thoroughness and provide feedback/recommendations.

·         Assists with Annual and Semi-Annual Trends with Incidents, as well as internal Quality audits.

·         Collaborates with the programs to promptly respond to requests or concerns both internally and with external oversight entities.

·         Monitors the implementation of recommendations or corrective action stemming from Incident Investigations.

Quality:

·         Supervises a team of Quality Specialist Staff and ensure they receive all training and resources and provide effective support to agency programs. 

·         Supervises a team of Quality Information Specialists to provide program Assistant Managers and Assistant Directors with support and training on new documentation requirements as well as Medisked and Life Plan/Staff Action Trainings.

·         Serves as an additional liaison to Care Coordination, Agency, and PHP staff.

·         Attends regular meetings with CCOs to share successes and troubleshoot problems.

·         Reviews program files with Quality Specialist for accuracy and completes desk audits of a sample of monthly required documentation and Staff Action Plans.

·         Monitors and drive compliance with the Home and Community – Based (HCBS) settings requirements.

·         Collaborates with the programs to promptly respond to requests or concerns both internally and with external oversight entities.

·         Remains current on legislative and regulatory requirements and disseminates information to relevant parties.

·         Assists with Compliance and Quality internal audits.

·         Supports programs in developing appropriate corrective action when deficiencies are identified.

·         Assists with monitoring the implementation of corrective action when deficiencies are identified.

·         Identifies and monitor metrics for systemic quality improvement.

Agency Reviews and Accreditation: DQI & CQL

·         Drives initiatives to prepare agency towards reaccreditation.

·         Ensures training/interviewers certifications are kept up to date.

·         Monitors and reports to CQL on the agency’s short– and long-term goals and self – assessments.

·         Attend monthly Long Island Compliance and Quality Meetings.

·         Partners with Staff Development & Education and ensures they are informed of regulation and requirement changes in CQL, Compliance, Quality, and Incidents

·         Assists with NSO CC Training, Incident Training, CQL and HCBS Training.

·         Assists with IRC and Board member training on Compliance and Incident.

Requirements

Role Requirements:

·         Bachelor’s Degree required in human services or related field or 5+ years of experience working within the of Quality or Corporate Compliance.

·         5+ years OPWDD experience including at least 3 years of supervisory experience.

·         Must be able to display a high level of integrity and confidentiality when handling sensitive situations and conversations.

·         Extensive working knowledge of all Microsoft Office applications and understanding of IRMA, Relias and Medisked systems.

·         Possesses or ability to complete and pass Incident Investigator certificate.

·         Ability to work outside of schedule as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development