Director, IT Operations

As the holiday season approaches, we want to inform you that response times and the hiring process may be slightly extended due to business team schedules. We truly appreciate your patience and understanding during this period and remain committed to keeping you informed as we review applications. Thank you for considering a role at ŌURA—we look forward to learning more about you!

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. OURA employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

We're looking for a Director of IT Operations to lead our infrastructure and IT operations in a cloud-first, SaaS environment. Reporting to the VP of IT, this role will design, implement, and manage our IT cloud infrastructure, focusing on automation, scalability and compliance to support business growth. This role ensures our IT systems are reliable, efficient, and ready to scale. You'll work closely with IT leadership—including Business Intelligence and Business Systems leads—to drive our IT strategy.

What you will do: 

• Drive Growth and IT Strategy: Develop and implement an IT infrastructure strategy that focuses on automation, scalability, security, and reliability to support business growth.
• Operational Planning: Oversee planning, project timelines, and resource allocation to balance strategic vision with hands-on execution.
• Compliance: Ensure IT systems meet compliance standards like SOC2, GDPR and HIPAA, collaborating with security and compliance teams.
• Cloud Operations: Manage cloud infrastructure in partnership with Cloud Engineering, ensuring resilience, cost-effectiveness, and performance.
• Service Availability: Ensure IT services are always available and secure by implementing robust monitoring and incident response.
• Team Development: Mentor and develop a high-performing infrastructure and operations team. Lead a team of 10 based in Finland and the U.S., managing remote staff and traveling occasionally.
• Employee Productivity and Device Management: Oversee employee productivity tools (e.g., Google Workspace, Slack) and manage the lifecycle of employee devices, from provisioning to decommissioning, ensuring automation and efficiency.
• Vendor Management: Manage vendor relationships, contracts, and service agreements to ensure quality service and optimize costs.
• Incident, Change & IT Helpdesk Management: Lead the IT service desk along with service management processes like incident, problem, and change management to ensure smooth operations and excellent support.
• Business Continuity: Maintain resilient corporate and operational technology (OT) networks.
• Budget Management: Develop and manage the IT Ops budget, optimizing spending and forecasting accurately.
• Systems and Collaboration Oversight: Oversee the design and implementation of cloud systems with minimal on-premises components. Collaborate across teams (e.g., Business Systems, BI, Security, Engineering) to ensure alignment and drive continuous improvement.

Requirements

We would love to have you on our team if you have:

• Experience: 10+ years in IT operations and technology management roles, with at least 5 years in leadership within high-growth cloud-first environments.
• Technical Expertise: Strong experience with cloud platforms (AWS preferred), virtualization, networking, and security.
• Regulated Environment Experience: Experience working in regulated environments and supporting healthcare and government sector contracts, with a strong understanding of related compliance controls.
• SACM and CMDB Experience: Experience with Service Asset and Configuration Management (SACM) processes as part of ITIL, including managing a CMDB. Preferred experience with ServiceNow.
• Access Management Automation: Experience with access management automation, specifically related to onboarding and offboarding processes.
• SaaS Operations Experience: Proven experience in managing and maturing SaaS operations to meet business requirements.
• Team Leadership: Strong leadership skills with demonstrated ability to build and lead high-performing teams, particularly remote teams across time zones. Proven ability to foster a culture of learning, support professional growth, and drive team collaboration.
• Strategic Mindset: Ability to align IT strategies with business goals, focusing on scalability and efficiency. Relentless drive to automate processes to enable growth at scale.
• Collaboration Skills: Strong interpersonal skills with experience working across multiple teams.
• Communication: Excellent at conveying technical information to both technical and non-technical audiences.
• Certifications: AWS Solutions Architect, ITIL, or PMP are a plus.

Benefits

At ÕURA, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1: $189,000 - $222,000
• Region 2: $180,000 - $212,000
• Region 3: $170,000 - $200,000

A recruiter can determine your zones/tiers based on your US location.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.