Director, Experience (Client Service)

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 66 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.  

The Director, Client Services is an integral position on Wasserman’s Experiential Team. The Director, Client Services is a senior position with responsibility for overseeing the successful delivery of projects, from brief to execution. This role will ensure that client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.

Additionally, the Director, Client Services will be responsible for strategic leadership of projects and/or accounts as well as owning and nurturing key client relationships.

Ongoing Responsibilities:

• Manage a team on a small to medium sized account, providing guidance and leadership, communicating a vision, and challenging the team to achieve goals
• Serve as primary client POC for small to medium sized account
• Develop and present strategic, insightful, and innovative work independent of senior management oversight and input
• Work in a collaborative manner with Wasserman account teams to ensure seamless project delivery against the client’s objectives and agreed upon budget
• Define project or account team roles & responsibilities, managing workstreams or multiple verticals
• Build and maintain effective client relationships, establish credibility and ensure client needs are addressed in a timely manner. Manage complex challenges as they arise while also pushing back when necessary to achieve desired outcomes
• Ability to lead complex creative campaigns and large-scale executions, predominantly event-based
• Develop, manage and reconcile project budgets of $2M+, responsible for ensuring that projects are correctly budgeted for and meet expected financial targets
• Understand the landscape for each client’s business/sector as well as the media context for their investments
• Navigate team through process or client challenges, provide support and solutions to get project back on track
• Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
• Provide leadership and guidance on deliverables to ensure best practices with project management
• Focus on account or client development and new revenue opportunities by maintaining and growing client relationships
• Cultivates account-specific collaboration. Has awareness of nuances within individual account team and continually guides and evolves team process, serving as a trusted resource on integrated teams.

Requirements

• Minimum of a Bachelor's Degree
• Demonstrate an in-depth understanding of the experiential landscape and proven ability to deliver projects from the ground up

• Confidence to present and communicate with senior clients as well as the ability to independently craft complex, nuanced written communications for internal and external outreach

• Possess exceptional written and oral communication skills

• Capable of navigating tough issues and influencing those involved toward a desired outcome

• Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
• 8+ years relevant agency experience (preferably in the experiential, sports or entertainment field)
• Ability to foresee issues developing before they arise and develop a solution as needed
• Must be comfortable working as an integral part of a team environment
• Continuously demonstrates solution-oriented mentality. Adapts easily to problems
• Lead and inspire other team members, generate positive morale
• Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
• Strong attention to detail and highly organized

Benefits

Base salary: $90-110k plus bonus potential.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each hire.