Digital Bank Operations Specialist

Why Work for Quontic?

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more accessible for all communities across the United States.

Who We are

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic's mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.

What We Live By

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

Your Primary Responsibilities Include:

The Digital Bank Operations Specialist is responsible of deposit operation functions, collaborating with cross-functional teams to process customer deposits, handle account maintenance tasks, and ensure seamless transaction processing.   

Requirements

Job Responsibilities: 

• Process and verify customer deposits accurately and efficiently, adhering to internal policies and regulatory requirements. 

• Handle account maintenance tasks, including account updates, customer information changes, and beneficiary changes. 

• Perform account reconciliations to ensure accurate and balanced records. 

• Process daily operational reports including new accounts, closed accounts, mobile banking reports. 

• Collaborate with the Customer Success team to address customer inquiries related to deposits and account transactions. 

• Assist in the investigation and resolution of discrepancies or errors related to deposit operations. 

• Monitor fraud mitigating alerts and parameters performance, recommending enhancements to processes and procedures to minimize losses while limiting client impact. 

• Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies including but not limited to Regulation E, OFAC, NACHA and Mastercard rules. 

• Provide support to internal audits and examinations related to deposit operations. 

• Resolve complex issues related to deposit operations, serving as the escalation point with vendors and internal teams. 

• Contribute to process improvement initiatives to enhance the efficiency and accuracy of deposit-related tasks. 

• Perform special projects, and additional duties and responsibilities as required. 

Education and Experience Requirements: 

• Bachelor's degree (or equivalent) in Finance, Accounting, Business, or similar; OR associate degree and two (2) years of experience in functional area; OR high school diploma (or equivalent) plus four (4) years of experience in functional area.  

• Additional one (1) years of progressive experience in functional area. 

Additional Job Requirements: 

• Demonstrated skills and experience with deposit operations functions within a banking or financial services environment.  

• Demonstrated experience with Microsoft Office 365 and banking software/systems used for transaction processing and account management. 

• Strong understanding of banking regulations, compliance, and industry best practices. 

• Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization.  

• Analytical and problem-solving skills. 

• Interpersonal and communication skills with the ability to speak confidently. 

• An ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats. 

• Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner. 

• Self-directed, yet effective working as part of a collaborative team. 

• Responsive and customer-focused with a demonstrated use of professional judgment. 

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.  

Benefits

This role's annual base salary range is $52,000 - $66,000.

In addition to a fulfilling career, we offer competitive compensation and a comprehensive benefits package that can fuel your financial milestones & keep you well. Full time employees are eligible for:

• Health, Dental, Vision, & Life Insurance
• Financial Wellness Planning & Coaching
• Counseling Support Services & Resources
• Paid Parental Leave
• Pet Insurance
• 401K Match
• Employee Bank Accounts with Quontic
• Generous Paid Time Off