Customer Service Representative

Trusted Advantage, a leading medical practice in the healthcare industry, is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will play a crucial role in providing exceptional customer service to our patients and ensuring their needs are always met.

Responsibilities

• Handle incoming calls and emails from patients, addressing their inquiries and concerns in a timely and professional manner.
• Schedule appointments for patients, ensuring accuracy and efficiency in the booking process.
• Assist patients with insurance verification and explain coverage details.
• Collaborate with other team members to resolve complex patient issues or escalations.
• Provide support and guidance to patients regarding our services, products, and promotions.
• Maintain accurate and up-to-date patient records in our database.
• Follow up with patients to ensure their satisfaction and address any outstanding issues.

Requirements

• Previous experience in customer service, preferably in a medical or healthcare setting.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to empathize with patients and provide personalized assistance.
• Proven ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency in using customer service software, electronic medical records (EMR) systems, and Microsoft Office Suite.
• Knowledge of medical terminology and understanding of insurance processes.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development