Community Manager

IWMS Supply Chain Solutions is seeking a passionate and dedicated Community Manager to enhance our customer engagement and build a vibrant community around our innovative supply chain solutions. As the Community Manager, you will be the face of our brand, responsible for fostering relationships with our users, gathering feedback, and creating a space for collaboration and dialogue. You will develop and implement community strategies that engage our customers, encourage participation, and promote our services across various platforms. Your role will involve organizing online events, webinars, and workshops, while also managing our social media presence and online discussion forums. This is an exciting opportunity to be part of a company that values community input and aims for continuous improvement through collaboration. If you thrive in a social environment and are skilled in communication and organization, we encourage you to join our team at IWMS Supply Chain Solutions and make a meaningful impact!

Responsibilities

• Develop and execute community engagement strategies to increase brand awareness and user participation
• Manage and moderate online platforms and social media channels for customer interaction
• Organize and facilitate community events, webinars, and discussions
• Gather user feedback and communicate insights to the product development team
• Create engaging content to inform and inspire our community
• Monitor community sentiment and respond to inquiries and issues promptly
• Foster relationships with key community influencers and partners

Requirements

• Bachelor's degree in Marketing, Communications, or a related field
• Proven experience in community management, social media management, or customer support
• Strong understanding of the supply chain industry is a plus
• Excellent written and verbal communication skills
• Ability to engage and grow a community of users actively
• Experience using community management tools and social media platforms
• Strong organizational and project management skills