Clinical Lead - Remote Second Opinion (RSO)

Join Summus, where we’re not just innovating—we’re revolutionizing the health journey! 

We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of Clinical Lead - RSO within our Clinical Team.

Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas like cancer, musculoskeletal, women’s health, and cardiometabolic health.

We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes.

Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization—especially in value-based care models.

Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities.

From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision.

Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise—anytime, anywhere.

Job Summary

Our mission at Summus is to bring the human connection back to health care, and to accelerate speed and access to high-quality expertise to allow people to make better, more informed medical decisions.  Summus uses our proprietary platform to power written Remote Second Opinion (RSO) programs for top academic medical centers in the country, encompassing both pediatric and adult patient populations. Our clinical team performs all aspects of clinical case preparation and works closely with the member experience team, who provides concierge services to guide the patient through the entire process.  

We are seeking an experienced clinician to join our team as a Clinical Lead for RSO. The ideal candidate will have a strong clinical background in both adult medicine and pediatrics, experience in virtual care, and a passion for working in an innovative and collaborative environment. This is a remote position, candidates located in the New York/Tri-state area will have the opportunity for a hybrid working schedule. 

Key Responsibilities 

• Triage case requests, which includes assessment of time-sensitivity, complexity, and appropriate resources to complete the opinion 

• Perform intake calls with patients and/or families to better understand the reason for seeking a second opinion and to obtain the necessary clinical information to prepare the case for an expert physician 

• Identify and curate medical records that are necessary to obtain for the case 

• Prepare specialist summaries developed from the information garnered through the intake call and review of medical records 

• Prepare the case questions for the expert in a clinically appropriate format that also addresses the goals of the RSO for the patient  

• Analyze physician feedback and operational data to identify opportunities for improvement and innovation at a case level 

• Iterate on current RSO processes and procedures by identifying, developing, and implementing solutions in partnership with Clinical Operations, Member Experience, Product, and Engineering to enhance efficiency and effectiveness 

• Demonstrate excellence in client service, written and oral communication, and problem solving 

• Excel in a fast-paced, entrepreneurial, evolving, and challenging environment 

Requirements

• 7-10 years of experience in a clinical role encompassing adult and pediatrics, ideally with prior leadership experience  

• Degree in Medicine, Advanced Practice Nursing, or completion of an accredited PA program  

• Passion for making patient-centric, innovative healthcare accessible  

• Aptitude for learning new products  

• Excellent communication, leadership, and team-building skills 

• Impeccable attention to detail and strong analytical and problem-solving skills 

• Ability to work independently and as part of a team 

• Strong organizational, project management, and time-management skills 

• Receptive to close coaching and feedback 

If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek smart, authentic individuals who want to make a meaningful difference in healthcare. 

Benefits

• Medical, Dental and Vision insurance for team members and dependents 

• 401k with a match both Traditional and Roth options 

• Company paid Basic Life, AD&D, Short Term/Long Term Disability 

• Voluntary Supplemental Life for team members and dependents 

• Flexible Spending both Health and Dependent Care options 

• Parental Leave for primary and secondary caregivers 

• Access to Summus platform service with generous credits for family and friends 

• Unlimited PTO 

• Holiday, sick and bereavement paid time off 

• Team-oriented and collaborative company culture 

At this time, we are unable to provide sponsorship or visa assistance for candidates. Only applicants who are authorized to work in the United States without requiring sponsorship are eligible to apply.

Salary range is $110,000.00 - $125,000.00 annually plus bonus target depending on experience.