Client service supervisor

Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to solve business problems through extensive audience access and an adaptive range of qualitative and quantitative solutions. We help our clients understand what their customers want and demand — empowering them to make decisions with confidence. As a partner to our clients, their clients, and the industry, Sago seamlessly connects businesses to key insights.

Join our team at SAGO, where happiness thrives in the top 35%, our work culture ranks in the top 10%, and diversity shines in the top 15% compared to peers of our size. Discover more about us at https://www.comparably.com/companies/sago

Name of the position internally: Facility Supervisor 

POSITION SUMMARY: 

To oversee the facility’s operations, including managing the Client Service Representatives and ensuring client needs are met. 

KEY JOB RESPONSIBILITIES: 

• Ability to perform all CSR duties. 

• Supervise CSR’s. 

• Communicate daily with the Supervisor/Facility Manager. 

• Manage client projects. 

• Upload and supervise digital files. 

• Review Menu Sheets/order food. 

• Provide compensation for participants and ensure that all financial paperwork is accurate. 

• Manage shipping, package inventory and product counts as needed. 

• Compile and send reports. 

• Communicates with other markets when necessary and sends updates throughout the shift to project managers and off-site client(s). 

• May assist with office supply ordering and inventory. 

• Other duties as assigned. 

Requirements

CORE COMPETENCIES: 

• Knowledge of computers, audio visual, and office equipment. 

• Project management skills. 

• Knowledge of shipping carriers’ procedures. 

• Clerical skills. 

• Detailed & team orientated. 

• Strong time management. 

• Dependable, energetic with an upbeat personality. 

• Confident, hard-working, organized with a professional attitude. 

• Multi-task and ability to meet tight deadlines. 

• Work a flexible schedule. 

• Work independently. 

• Lead & manage a staff. 

• Creative thinker & ability to solve problems. 

• Effectively communicate (oral & written). 

• Self-starter with ability to handle fast paced, stressful situations. 

• Knowledgeable of surrounding area/locations. 

QUALIFICATIONS 

Education: 

• High School Diploma or equivalent 

Experience: 

• 1-3 years hospitality and management experience 

Computer Skills: 

• Strong technical computer skills (MS Office, Word, Excel, Outlook)

Benefits

Medical, Dental, and vision health Benefits, 401K, PTO.