Client Relationship Manager

About Honest Networks

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan with $100mm in committed capital. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team.

About the Role

Honest Networks is seeking a Client Relationship Manager (CRM) who is excited to help us expand our 5G internet network to new communities by planning and executing on exciting marketing and event campaigns. The CRM will create and nurture long-term relationships with customers, resolve any issues that arise to ensure customers are satisfied with our services. Our goal is to grow our subscriber count in buildings where Honest Internet is currently an internet option for residents, offering them faster and more affordable connectivity. You should be excited to help us in achieving this mission!

The CRM will plan, strategize, and host high-end marketing events to promote the Honest Networks brand and sell its service in large residential properties. This person will be responsible for interacting with various stakeholders in apartment buildings with the main goal of growing our subscriber base. This would involve both executing day-to-day marketing tasks and events as well as scheduling/planning for future ones.

This is a full-time, on-site role based in the New York Tri-State area. Relationship Managers must cover territory via mass transit in New York City, Jersey City, Hoboken, Westchester, and Stamford CT., with the ability to occasionally work in early mornings or evenings for events.

Responsibilities

• Be the face of the company to our building partners
• Foster strong relationships by building good rapport with clients and partners and proactively address inquiries, concerns, and requests in a timely and professional manner
• Coordinate successful network expansions into new properties with landlords, property managers and building employees as well as third party vendors in the building
• Negotiate marketing rights that will drive subscriber growth by finding mutually beneficial solutions with clients and various partners/vendors
• Develop and execute against strategies to meet or exceed sales forecast and projections
• Prepare and host informal and formal in person or virtual marketing events; including planning, procurement, marketing and execution
• Educate and excite customers on integrated solutions including; Security, VoIP, wifi managing tools/companies, and Online streaming services to drive subscriber conversion
• Respond to customer-lead inquiries promptly and professionally, and update customer database with contact details and interest information from prospective customers
• Create marketing campaigns to drive subscribers

Key Attributes

• Friendly: You should be excited to help bring faster and affordable internet to everyone you meet
• Customer-focused: You should have a customer-oriented attitude; background in customer service and industry knowledge is a plus
• Technology-focused: you are comfortable learning about and discussing new technologies, including internet (fiber optic, 5G), utilizing software applications to perform tasks and IT-related topics (e.g. Wi-Fi coverage, voice over IP)
• Detail-oriented: ability to follow a clear set of specified instructions and operate in different environments
• Comfortable working in a fast-paced environment
• Great communication: sets expectations and communicates clearly with customers; responsive to other Honest team members, both in the field and office
• Problem solving attitude: able to troubleshoot issues, come up with all available solutions and act in the moment

Requirements

• Location: Must be able to local to the New York Tri-State area, with the ability to cover territory via mass transit in New York City, Jersey City, Hoboken, Westchester NY and Stamford CT.
• Comfortable working in public settings, including venues in Manhattan, Brooklyn, Jersey City, Stamford and Westchester
• 1-2 years of customer service or customer-facing experience; great attitude
• Read, understand and follow directions for onboarding new buildings and hosting event materials
• Flexible working schedule: full-time roles are primarily during normal business hours, but you must be able to occasionally work in early mornings or evenings for events

Benefits

• Competitive Target Base Salary: $82,000/year ($70,000/year base salary and target annual bonus of $12,000)
• Metrocard reimbursement
• 10 days of paid time off (PTO) per year
• 7 days of paid sick leave per year
• Medical and dental benefits
• 401K program
• Equity upside

Honest Networks' Values

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.