Business Systems Engineer

Position Overview: 
IntelliShift is seeking a proactive and detail-oriented Business Systems Engineer to manage and integrate various technologies with a focus on Microsoft 365, Azure, Salesforce, Information Technology Support, and other business systems used by IntelliShift. This is an exciting opportunity for a candidate looking to combine business systems engineering with Salesforce expertise to drive cross-platform functionality and efficiency. 

Key Responsibilities: 

• Collaborate with cross-functional teams to evaluate business processes and identify opportunities for system improvements through automation and integration. 

• Ensure that the various systems (Azure, Salesforce, and others) work together to streamline workflows and enhance business operations. 

• Manage system updates and configurations for Microsoft integrated platforms to ensure compatibility between systems. 

• Conduct troubleshooting, resolve issues, and provide system support across all business technologies. 

• Collaborate with internal stakeholders to develop and maintain system documentation, training materials, and user guides. 

• Stay up to date on industry trends and emerging technologies related to system integrations, automation, and business systems engineering. 

• Administer and support Salesforce CRM, including user management, customization of objects, fields, record types, page layouts, and validations, as well as manage ongoing cleanup projects within the Salesforce org to reduce technical debt and enhance system performance. 

• Provide first-level Salesforce support, troubleshooting user issues, and escalating to the Director of Salesforce CRM when necessary. 

• Assist with CPQ optimization project, integrating the order object in the work-order process. 

Requirements

Qualifications: 

• Strong knowledge of Microsoft 365, Salesforce, and SharePoint. 

• Salesforce Administrator Certification (ADM 201) preferred, or a willingness to obtain it within the first six months of employment. 

• Experience with SalesForce CPQ solution is a plus. 

• Excellent problem-solving skills with a focus on streamlining business processes through technology integrations. 

• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment. 

• Strong communication skills and the ability to collaborate with technical and non-technical stakeholders across the organization. 

This role offers the opportunity to focus on business systems engineering while maintaining a strong Salesforce component, allowing you to work at the intersection of cutting-edge technology integrations and CRM management.