Account Manager (Luxury Floral Brand)

We are FLOWERBX; the world’s premier flower delivery service, and the undisputed global authority on living life beautifully.

We live and grow by this ethos, with a mission to help our customers and team find floral joy in every day, making each moment a little more extraordinary.

At FLOWERBX we are here to help find extraordinary beauty in each moment. As we truly appreciate the individual beauty and seasonality of our extraordinary flowers, we feel the same way about the people we work with. We are all unique in our own way, and we like to celebrate those differences. Our commitment is to cultivate an environment where every member of the team can feel part of the FLOWERBX journey and has the opportunity to grow and thrive.

Working within our B2B team, this role will be the point person for some of our luxury client accounts. You will be providing exceptional account management for FLOWERBX services including bespoke gifting, contract flowers, installations and corporate events.  

Key Responsibilities:

• Organisation of logistics end to end

• Work closely with the B2B team with the proposal development

• Client liaison with a strong focus on exceptional customer service
• Product ordering, accessory sourcing, and inventory management
• Assist in scheduling of in-house and freelance florists and production team
• Attending client meetings and site visits (may include some evenings and weekends)
• Execution of contract, events, and installations on-site in Manhattan
• Administrative duties such as client invoicing and budget reconciliation
• Assisting the B2B and Events team with other ad hoc duties

Requirements

• Candidates looking to develop their account management skills would be desirable for this role or someone with 3-4 years of professional, corporate office experience with background in project and client management, hospitality and/or luxury events. Experience in the floral industry is a plus.
• Strong written and verbal communication skills
• Proactive, go-getting attitude and enthusiastic approach
• Ability to take ownership, organize and prioritize work
• Problem solver, adaptable to change, and ability to execute quickly
• Strong sense of urgency and attention to detail
• A strong willingness to learn and develop flower & plant knowledge
• Desire to work in a demanding and fast-paced environment
• Team player who enjoys working with other people and building relationships both internally and externally

This role is a full-time hybrid role based out of our New York City office. This role will require you to both work from our Manhattan studio and be on-site as needed for execution at our client locations.

Benefits

• $70,000-$75,000 salary
• Company bonus scheme
• 25 days' PTO plus 8 public holidays
• A monthly flower subscription and discounted products
• Health insurance
• Day off for your birthday
• Time off to support your favorite charity