Clinic Manager

Direct supervision of the medical service delivery system, supervise and evaluate staff and volunteers to ensure that all goals and objectives are accomplished in accordance with policies and procedures. Plan, organize and direct daily clinic activities. Work under the direction of the Operations Director and in conjunction with the Clinical Medical Director and Clinical Administrator to ensure all compliance and quality requirements are met.

Primary Duties and Responsibilities

 Manages and oversees the administrative operations of the clinic and Janitorial staff.

 Ensures clinic flow efficiency including financial efficiency.

 Develops strategic plans to enhance growth in business.

 Overall supervision of the clinic staff.

 Ensures that both Front and Back office process the patients timely and appropriately.

 Handles and resolves patients’ complaints/grievance as per policies and procedures.

 Monitors productivity and receivables.  Monitor new enrollment and ensures member retention.

 Seeks opportunity to collaborate with other agencies in promoting the clinics services.

 Ensure the clinics site and medical records are always prepare for audits.

 Develops and implements clinic protocols.

 Ensures dissemination of information to the clinic staff, providers and other divisional manager on any updates and/or changes of clinics protocols.

 Attends Management, Staff and QA meetings and other meetings as requested.

 Oversee patient billing/certification procedures for all clinic services.

 Assist in the development and implementation of special clinic projects.

 Maintains HIPPA and OSHA compliance at all times.

 Maintains confidentiality.

 Train new clinic staff as necessary

Requirements

 Knowledge of clinic operations with at least five years of clinic management experience

 Minimum 2-3 years of supervisory experience

 Bachelors Degree in Business Administration, or certification in Clinic Office Management preferred

(Experience may substitute for education)

 Knowledgeable DHS, HIPPA, CHDP/GATEWAY and other public health programs.

 CPR Card (Adult, Child and Infant)

 Valid Driver’s License and Proof of Insurance

Benefits

Benefits for each position above:

·   Medical Malpractice Coverage

·   CME Allowance

• 401(k)
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off + 11 Federal Holidays
• Colleague Referral Bonus Program