Care, Communications, and Administrative Coordinator

About Us

We are a public-benefit applied training institute for mental health providers with a mission to redefine how mental health care is delivered, supported, taught, and shared. By operating as both a direct care provider and an education hub, we create a space where client care, provider development, and community support intersect.

With a focus on care, creativity, innovation, and collaboration, we foster an environment that supports both personal and organizational growth. Our vision is to build a cutting-edge community of practice for mental health providers at all levels, harnessing emerging technology and operational excellence to innovate mental health support services and training.

Our team values people-centered systems thinking and human-centered innovation. As we continue to expand, we’re looking for someone who is energized by the opportunity to help shape our next evolution.

About the Role

The Care, Administration, and Communications Coordinator is a multi-dimensional role supporting our operations, client care, and public-facing initiatives. Acting as the connective force between clients, providers, and internal administration, you’ll ensure smooth workflows, clear communication, and efficient day-to-day operations.

As a core member of our administrative team, you’ll collaborate with the Executive Director, Director of Operations, and Clinical Director to maintain essential connections across clients, clinicians, and public-facing initiatives. This role is ideal for those who thrive on variety and structure, with opportunities for creativity, problem-solving, and meaningful impact.

Requirements

What You’ll Bring

You’re a people-centered systems thinker who thrives at the intersection of structure, creativity, and impact. You’re driven by mission-oriented work and thrive in environments where variety, operational excellence, and human connection come together. You have a natural talent for creating clarity, streamlining processes, and fostering authentic relationships.

If you’re motivated by social impact, excited to improve systems, and eager to support community growth, this role could be a great fit for you.

This is not a role for someone who prefers routine or repetition. It’s for someone who can switch gears seamlessly — from onboarding a client to drafting a social media post — and feel energized by the variety. If you love learning new skills, teaching yourself new tools, and building systems that make everything run smoother, you’ll thrive here.

You’re Likely to Succeed If You

🌀 Multitasking Maestro
You’re energized by managing multiple streams of work and can switch between them seamlessly. You have a knack for building workflows and standard operating procedures (SOPs) that save time and make tasks more efficient for everyone.

💬 People-Centric Communicator
You have a gift for clear, warm, and timely communication (both written and verbal). People feel seen and supported after interacting with you. Your ability to maintain calm, authentic communication makes you the “go-to” person when issues arise.

📋 Organized & Systems-Oriented
You’re a natural organizer who sees clutter — and immediately wants to fix it. You have a talent for streamlining workflows, simplifying complex tasks, and ensuring everything runs like clockwork. You naturally spot inefficiencies and come up with practical solutions.

🔍 Researcher & Knowledge Curator
You know how to find, filter, and prioritize valuable knowledge in a sea of information. Whether it’s navigating academic research, industry reports, or online resources, you have a discerning eye for quality information. You enjoy distilling complex ideas into clear, actionable insights and have a passion for science communication and evidence-based learning.

💻 Tech-Savvy Problem Solver
You aim to be a “power user” of every tech tool you touch. You embrace productivity tools and love learning new AI-powered solutions. From practice management systems and scheduling tools to Canva, social media platforms, and collaboration tools like Slack, Zoom, and Google Workspace, you’re always looking for ways to use them better and smarter.

🎨 Creative but Grounded
You have a flair for design, branding, and storytelling, but you’re equally at home in an administrative role that demands precision and accuracy. You love research, critical thinking, and presenting ideas in a way that’s clear, thoughtful, and engaging.

🚀 Growth-Oriented Learner
You actively seek feedback and love learning, growth, and development. You want to be part of a growing organization where you can play a meaningful role. You’re excited by the idea of being fast-tracked to a higher-level role and are ready to put in the work to get there.

We don’t expect you to meet every single criterion, but we do look for people who are excited to grow into the role and fill in any gaps. If you’re unsure whether you meet all the qualifications but feel like you’d thrive in this position — we encourage you to apply. We prioritize skills, competency, and passion over perfection, and we recognize that lived experience can be just as valuable as formal credentials.

Key Responsibilities

Client Coordination

• Schedule Management: Coordinate and manage client and provider schedules, ensuring smooth appointment booking, cancellations, and rescheduling.
• Client Support: Serve as a first point of contact for client inquiries, offering clear and timely responses that reflect our values of care and compassion.
• Onboarding & Orientation: Support the client onboarding process, guiding new clients through registration, intake forms, and initial communication.
• Provider-Client Connection: Facilitate strong connections between providers and clients, ensuring clients feel supported and connected to the right services.
• Issue Resolution: Troubleshoot scheduling conflicts, provider availability issues, and client concerns, ensuring smooth, client-centered solutions.

Administrative Support

• Operational Workflows: Create, document, and improve standard operating procedures (SOPs) to streamline daily tasks and ensure consistency.
• Documentation & Record Keeping: Ensure all client and organizational records are up-to-date, accurate, and securely maintained according to privacy guidelines.
• Internal Systems Management: Manage and optimize key administrative tools like Google Workspace, Slack, and practice management software to ensure smooth internal operations.
• Process Improvement: Identify inefficiencies in workflows and propose practical, scalable solutions to enhance operational efficiency.
• Cross-Functional Support: Collaborate with the Executive Director, Director of Operations, and Clinical Director to support administrative needs, team communications, and operational initiatives.

Communications & Visibility

• Social Media Management: Assist with planning, creating, and scheduling content for social media platforms.
• Content Creation: Support the development of marketing materials, newsletters, and announcements to keep clients and the community engaged and informed.
• Public-Facing Initiatives: Support community-facing initiatives, events, and programs that build awareness of our services and mission.
• Outreach & Engagement: Build relationships with key community stakeholders, supporting collaborative initiatives that align with our mission and help expand community visibility.

Benefits

What We Offer

💸 Competitive Pay & Bonuses

• $22-$27/hour starting pay, plus performance-based bonuses and options for health insurance and retirement benefits.

📈 Path to Salary & Role Growth

• Part-time to full-time pathway: Starts at 10-20 hours/week with a clear path to a salaried position.
• Opportunities for increased hours, expanded responsibilities, and enhanced benefits as the organization grows.

🏠 Remote Flexibility

• Work remotely with flexible scheduling and autonomy to manage your own time and workflows.
• While the role requires high accountability, you’ll have the independence to structure your day in a way that works for you.

🎨 Variety & Creative Opportunities

• Work on diverse tasks and evolving projects, with opportunities for creative problem-solving and systems building.

🌱 Professional Development & Career Growth

• Grow with a forward-thinking mental health collective that actively invests in your development.
• Build skills, expand expertise, and advance your career as the organization grows.
• Gain access to cutting-edge knowledge in mental health practice, theory, and research.

✨ Make a Meaningful Impact

• Play an essential role in shaping the future of mental health care and training.