Senior Network Relations Representative

Join our team and be part of something bigger, a force for change in the fight against hunger. The Community Foodbank of New Jersey (CFBNJ) is more than a food bank. We champion healthier lifestyles and positively impact social and economic change. Together we can create a stronger, more resilient New Jersey for everyone!   

As a Senior Network Relations Representative, you will play a critical part in ensuring equitable distribution and delivering outstanding customer service to our community partners. This role combines hands-on support with strategic oversight, allowing you to make a meaningful impact across New Jersey. 

What you’ll do in your role:

• Build and maintain strong relationships with various partners including food pantries and meal programs.
• Deliver high level customer support, assisting partners with food orders, and resolving complex issues efficiently.
• Manage key administrative tasks, such as order processing, data entry, and inventory management, ensuring smooth and efficient operations. 
• Work closely with various departments to develop and implement solutions that address the unique needs of the communities we serve.
• Research best practices and contribute ideas to enhance our processes and better serve our communities. 
• Manage specific distribution and fulfillment initiatives, such as Direct Delivery and LFPA, ensuring smooth and efficient operations. 

 Why you’ll love working at CFBNJ:

• Opportunity for impact: Last year we provided over 90 million nutritious meals across New Jersey and educated over 25,000 people about health and nutrition
• Balance: Generous time off, 14 paid holidays, childcare resources, and organization wide engagement days
• Financial Wellness: 401k with a 4% company match after one year
• Health Benefits: medical, dental, vision and wellness programs
• Recognition and Certifications: learning opportunities, tuition and certificate reimbursement, and engagement with our reward and recognition program, Bonusly! 

What you’ll need to be successful in this role:

• High School Diploma or equivalent and 2-4 years of experience in customer service and fulfillment operations. 
• Demonstrated leadership or senior experience in a customer service role. 
• Strong technical skills, especially in Microsoft Excel, Microsoft Teams, and O365. 
• Ability to attend to multiple tasks with care, clarity, and accuracy  
• Excellent communication skills and a positive, can-do attitude. 
• Reliable transportation and a valid driver’s license for travel to agency sites. 

CFBNJ is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on race, religion, color, national or ethnic origin, age, sex , sexual orientation, gender identity or expression, transgender status, marital status, domestic partnership or civil union status, pregnancy or breastfeeding, disability, being a victim of domestic violence, status in the uniformed services of the United States (including veteran status), justice involved, as well as any other category protected by federal, state or local laws.