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Roadside Support Specialist

Miller Transportation Group

Lumberton, new jersey


Job Details

Full-time


Full Job Description

This position can be located at our Lumberton, NJ Headquarters or work remotely in the Northeast US, within 25 miles from a Miller Truck Leasing location. Ideal candidates will have prior hands-on experience in diesel vehicle repair. Great position for retired technicians!

Duties:

  • Receive in-bound phone calls from Miller Truck Leasing customers and diagnose their mechanical issue
  • Enter data into Miller’s Truck Leasing database
  • Make outbound phone calls to dispatch appropriate service to customer
  • Act as a liaison between the serving location and the customer
  • Manage multiple breakdown situations on a daily basis
  • Handle logistics for off-lease trucks that need maintenance and repairs
  • Perform various duties as assigned to support efficient operations

Requirements

  • Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support
  • Technical School Degree or Associates Degree preferred
  • Ability to resolve customer service issues by providing excellent customer service, assuring the customer is satisfied
  • Ability to multi-task on the phone and on a computer at same time
  • Ability to work: Sunday through Thursday 11pm-7:30am

Benefits

  • Competitive Compensation: $55,000-$65,000
  • Medical insurance with HSA, FSA options
  • Advancement Opportunities
  • Robust training
  • 401K with company matching
  • Laptop and cellphone

#Miller1

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