Roadside Support Specialist

This position can be located at our Lumberton, NJ Headquarters or work remotely in the Northeast US, within 25 miles from a Miller Truck Leasing location. Ideal candidates will have prior hands-on experience in diesel vehicle repair. Great position for retired technicians!

Duties:

• Receive in-bound phone calls from Miller Truck Leasing customers and diagnose their mechanical issue
• Enter data into Miller’s Truck Leasing database
• Make outbound phone calls to dispatch appropriate service to customer
• Act as a liaison between the serving location and the customer
• Manage multiple breakdown situations on a daily basis
• Handle logistics for off-lease trucks that need maintenance and repairs
• Perform various duties as assigned to support efficient operations

Requirements

• Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support
• Technical School Degree or Associates Degree preferred
• Ability to resolve customer service issues by providing excellent customer service, assuring the customer is satisfied
• Ability to multi-task on the phone and on a computer at same time
• Ability to work: Sunday through Thursday 11pm-7:30am

Benefits

• Competitive Compensation: $55,000-$65,000
• Medical insurance with HSA, FSA options
• Advancement Opportunities
• Robust training
• 401K with company matching
• Laptop and cellphone