Residential Property Manager

Role Description

This is a full-time on-site role for a Residential Property Manager located in Newark, NJ. The Residential Property Manager will be responsible for the day-to-day management and maintenance of 400 residential properties. Key tasks include overseeing tenant communication and customer service, managing leases and lease administration, and ensuring the proper functioning and upkeep of properties.

Responsibilities:

• Responsible for knowing and understanding the market of the property. Keep informed about new development or redevelopments within the market and can discuss how these will impact the property.
• Assist Property Management Team and Office Admin to deal with Tenants concerns and issues when needed and promote insight to better assist current tenants.
• Work as liaison to de-escalate any Tenant issue when issues arise.
• Responsible for creating Addendums and Mutual Releases document draft, assigned to staff and review to submit on a timely basis.
• Responsible for coordinating and making sure Move-In & Move-Outs runs smoothly.
• Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations, and reporting violations or infractions to appropriate individual(s).
• Facilitate employee development and retention through staff leadership, training opportunities that promote maximum productivity and position the employee for increased responsibilities and job growth.
• Assist in the coordination of services from vendors, software consultants, and other contractors;
• Ensure that the appearance and physical aspects of the property meet Ownership’s established standards.
• Provide information to and coordinate with affordable housing entities, government officials and lenders as needed.
• Establish methods for rent collection and coordinate with the Accounting team when creating Tenant’s Ledger & Charges.
• Run quarterly Staff meetings to ensure all building operating systems such as elevators, boilers, mechanical systems, trash compactors are (as required) placed on a corporate-approved preventive maintenance program and create a monthly preventive maintenance calendar.
• Establish and run bi-weekly meetings with senior managers and site staff to review maintenance work orders, capital improvement projects, resident feedback, leasing goals and obstacles, etc.
• Promote resident satisfaction and retention through staff leadership, social media review, communication, and innovative ideas.
• Coordinate community events to promote resident satisfaction.
• Responsible for the activities related to Assistant Property Manager, Office Administrative Assistant, Leasing is being done.

Requirements

• High School or GED education. BS degree Preferred
• 4+ years of experience supervising a leasing / property team in a residential/community setting.
• Experience with Yardi Voyager and Yardi CRMFlex required
• Lease-up experience preferred
• Job will require a flexible work schedule including weekends depending on business priorities and demand.
• Must be able to work within a team.
• Must be available for weekend inspections, and weekday evening resident or leasing specialists meetings, as necessary.
• Proficiency in Google G-Suite: Email (labels), Docs, Sheets, Drive and calendar management. A high level of computer skills and typing ability is required.
• Knowledge of Adobe Illustrator, Adobe Acrobat preferred
• Excellent customer service skills on the phone, in person and in writing.
• Able to work in a fast paced environment.
• Ability to drive a motor vehicle between locations when required
• Spanish speaking is required

Benefits

• Free Gym access
• Access to Private Rooftop Lounge
• Coworking
• 10 days PTO policy
• Rent Discount for Employees
• 6 paid company holidays
• 80% employer sponsored Horizon Health medical, dental, vision plans
• Salary is based on experience