Operations Lead (R&D & Sales)

Who We Are

iLABS is an innovation-focused, full service, global beauty company with proven track record for award winning formulas and product development. The art and science of innovation is in our DNA. Through our worldwide network of talented chemists, scientists and creatives, we bring authentic innovation and cutting-edge technology to every product we design.

The Way We Work

Whether you’re an established brand or an indie start-up, our team of beauty industry professionals nurture your project through each phase of development, from concept to finished goods. We take the time to understand your goals through access to cutting-edge technologies, raw materials, sustainable materials and the latest marketing analysis. Our dedicated team guides your vision, ensuring your product takes center stage in a crowded market.

Job Summary

The Operations Lead (R&D & Sales) plays a pivotal role in bridging the gap for the product development teams, R&D and the sales departments between USA & Korean Teams. This position will involve facilitating communication, ensuring smooth operations, and managing administrative tasks to drive the successful execution of key projects and initiatives. The ideal candidate should have a strong understanding of product development processes, sales strategies, cross-functional collaboration and strong communication skills in English and Korean.  

Responsibilities

R&D Team Support: 

• Assist the R&D team with project coordination, tracking milestones, and ensuring timelines are adhered to. 

• Coordinate the preparation and distribution of R&D reports, presentations, and other documentation. 

• Help manage sample tracking, data entry, and record-keeping and strategizing related to research and development activities such as exploratory development and library assimilation between USA & Korea. 

• Act as a liaison between the R&D team in the USA and Korea to ensure alignment and clear communication. 

Sales Team Support: 

• Provide administrative support to the Sales teams in both the USA and Korea, including preparing sales reports, customer presentations, and sales tracking documents. 

• Assist in coordinating customer meetings, product demos, and sales events across regions. 

• Monitor sales metrics and coordinate with the Sales team to ensure timely follow-ups and updates for key accounts. 

• Support the development and execution of sales strategies in both markets by maintaining an up-to-date understanding of customer needs, product offerings, and regional market trends. 

• Help with the localization of marketing and sales materials to ensure they resonate with both US and Korean markets. 

Cross-Functional Coordination: 

• Act as a central point of contact between R&D, Sales, and other internal teams to ensure seamless communication and workflow. 
• Assist in the coordination of product launches, trade shows, and industry events across both regions. 

• Prepare and manage budgets, invoices, and purchase orders related to R&D and Sales projects. 

• Track and report on key performance indicators (KPIs) for R&D and Sales initiatives. 

Requirements

• Bachelor’s degree or equivalent experience. 
• 2-4 years of experience in project coordination, administrative support, or similar roles, ideally within an R&D or sales environment. 
• Fluency in both English and Korean, with strong verbal and written communication skills in both languages. 
• Strong organizational skills with the ability to manage multiple projects and deadlines. 
• Excellent attention to detail and a proactive approach to problem-solving. 
• Ability to work in a fast-paced, global, and cross-functional environment. 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., Trello, Asana). 
• Understanding of cultural nuances in business practices between the USA and Korea is a plus. 

Benefits

• Comprehensive Health Benefits package (Medical, Dental, Vision, Life, AD&D)
• Competitive 401(k) match with immediate vesting
• Paid time off (Vacation, Sick, Holiday, Summer Fridays)
• Free Shuttle Service to and from NYC <> Mahwah office 
• Monthly birthday celebrations + other fun activities!
• Daily subsidized meals

iLABS (Innovation Labs) Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.