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Lead Crowd Control Officer
Ocean Casino Resort
Atlantic City, new jersey
Job Details
Full-time
Full Job Description
About the Role
The Lead Crowd Control Officer enforces Company Security/Safety Regulations for Casino/Hotel/Dayclub and Nightclub.
Position Responsibilities
- Stops all inappropriate behavior immediately in a professional manner.
- Responsible for checking guests’ identification to ensure they are age appropriate. Enforces capacity regulations
- Maintains constant vigilance to ensure the safety of patrons, team members and company property.
- Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary
- Responsible for ensuring guest safety through surveying and watching the crowd at all times.
- Works to prevent and resolve altercations among guests
- Control access points to secured areas
- Assist with check points and security procedures
- Respond to altercations, unruly guests and assists with ejections
- Assures that Crowd Control Specialists remain on their assigned post and are performing their responsibilities to their full capacity.
- Takes responsibility and leadership as a first responder to incidents
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to lift/push/pull up to 50 lbs
Requirements
- High school diploma or equivalent required
- The ability to effectively communicate in English
- Must be able to handle all types of guest related situations
- Previous Supervisor experience in hotel/casino or law enforcement experience necessary
- Handcuff/Restraint Training, Liquor Liability Training required
- Must be professional and have a well-groomed appearance
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking