Junior Service Advisor

Miller Subaru is looking to add a Junior Service Advisor to the service department team. This position offers training and career development opportunities along with great pay and benefits.

Duties & Responsibilities:

• Greet service customers promptly in a professional and courteous manner
• Inspect vehicles at check in and refer to service history to accurately identify and verify customer’s service needs
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Schedule appointments from inbound calls and make outbound calls from recall lists
• Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection
• Oversee and maintain fleet of loaner cars

Requirements

• Prior clerical experience required
• Experience in a dealership setting is preferred, but not required
• Outstanding communication and customer service skills
• Great attention to detail
• High school diploma or equivalent
• Valid driver license and clean driving record
• Eagerness and ability to learn
• Ability to work Monday through Thursday 8:30am-6pm and Saturday 7am-12pm

Benefits

• Competitive compensation: $18-22 per hour
• Paid Vacation and Holidays
• Comprehensive medical, vision, and dental insurance with HRA, HSA, and FSA options
• 401(k) with a company provided match
• Company-paid life insurance
• Employee Discounts and an Employee Assistance Program