IT Technician

IT Technician Full Time $25/hr

Dave’s Computers is seeking a dedicated IT Technician with a minimum of 2 years of experience overall in computer repairs, software troubleshooting, and on-site support. This hybrid role involves spending part of the day in our Somerville office and the rest on-site at client locations, depending on daily or weekly needs. The ideal candidate will be comfortable adapting between in-office tasks and fieldwork, providing exceptional service to both residential and business clients.

Key Responsibilities:

• On-Site Technical Support: Visit client locations to diagnose and resolve hardware and software issues efficiently.
• Client Communication: Discuss issues with clients to understand problem history, guide them through troubleshooting steps, and verify resolution.
• Problem Solving and Implementation: Test, troubleshoot, and implement fixes, offering clients multiple options for solutions like WiFi improvements, PC upgrades, and network enhancements.
• CRM Proficiency: Record detailed notes and updates in our CRM; experience with RepairShopr, NinjaRMM, Syncro, or Atera is a plus.
• Organization: Maintain a well-organized workspace and proactively manage tickets each day, demonstrating preparedness and independence. 
• Demonstrate Proactiveness - Show initiative by actively researching and exploring solutions when faced with unfamiliar problems, using available resources to troubleshoot effectively and persistently until a resolution is found.
• Continuous Learning and Adaptability: Quickly learn new skills and apply them independently.
• Creative Problem-Solving: Think critically to offer clients more than one option for common tech challenges.
• Research and Planning: Research new solutions or products and share implementation plans with the supervisor.

Requirements

• 2+ years in IT support, including hardware repair, software troubleshooting, and on-site services.
• Experience traveling to and supporting client locations.
• Customer-focused with excellent interpersonal skills.
• Familiarity with CRM software; RepairShopr, Syncro, or Atera experience is a plus.
• Strong organizational skills and a proactive attitude.
• Ability to learn quickly, independently, and reliably.
• Creative problem-solving skills, past experience providing multiple solutions to clients.

Benefits

Why Join Dave’s Computers?

• Work with a Local IT Provider: Unlike corporate environments, we offer a more personal, flexible work setting.
• Overtime Opportunities: Enjoy overtime paid at 1.5x for eligible hours.
• Relaxed Environment and Casual Attire: We maintain a friendly, relaxed workspace where you can be yourself.
• Company Work Vehicle: After an initial review, technicians have access to a company vehicle for on-site jobs.
• Paid Time Off: We value work-life balance and offer paid time off.
• Health Insurance