IT Support Technician

The IT Support Technician is responsible for maintaining, analyzing, troubleshooting and repairing computer systems, hardware and peripherals.

Position Responsibilities

• Use remote diagnostic and maintenance tools to resolve issue when appropriate.
• Maintains, analyzes, troubleshoots and repairs computers systems, hardware and peripherals.
• Maintain records of support activities as required by departmental policy.
• Assist in deploying, installing, and operating, automated data processing and telecommunications systems during training, exercises and management operations
• Provide technical support to assist with computer problems
• Perform tech-level functions, installation of software, virus patches, upgrades and other daily maintenance procedures.
• Provide basic hands-on system tech support, system maintenance and training, exercises and operations support of all servers. These include Windows servers, SQL databases, Internet web servers and associated applications.
• Assist in the performance of basic day-to-day system administration tasks
• Provide general troubleshooting on network systems.
• Maintain data files and monitor system configuration to ensure data integrity.
• Performs all duties in accordance with prescribed casino internal control policies and practices.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
• Ability to work under pressure in a fast-paced environment with multiple priorities.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 50 pounds

Requirements

• Ability to effectively communicate in English
• High School education required
• One-year related experience or equivalent preferred.
• Experience in installing, troubleshooting, maintaining and upgrading MS Windows operating systems; experience in multiple PC hardware platforms and supporting MS Office products preferred.

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking