INTERN-Hotel Operations

The Hospitality Intern is tasked with overseeing and delegating responsibilities to the Hospitality team in Front Office, Pool & Recreation, and Transportation departments while ensuring all company and department policies and standards are maintained. They will work on delivering a clear and hospitable message to our guests and team members.

Position Responsibilities

• Complies with all New Jersey/CCC regulatory requirements
• Adhere to established company and departmental procedures, guidelines, and policies at all times.
• Facilitates communications between the various essential departments and the hotel.
• Ensure prompt and courteous check in/check out of hotel guests
• Assist with checking rooms to verify the status of hotel reservations
• Generates, verifies, and distributes hotel reports necessary for Hotel Operations.
• Balancing guest folios and ensuring that every reservation has a valid payment method
• Assisting our guests and VIP clientele with all their accommodations.
• Resolve guest complaints and increase guest retention.
• Respond and assist to phone inquiries from internal and external guests
• Processing all forms of settlement methods
• Verifying team member banks at the end of the shift and reporting discrepancies
• Handle guest packages and post charges in the system
• Assist with training and developing new team members
• Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Exposure to outside weather elements.
• Ability to work under pressure in a fast-paced environment with multiple priorities.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to stand for an entire shift
• Must possess valid New Jersey Driver’s License with clean driving record.
• Must be able to lift/push/pull up to 25 lbs

Requirements

• Computer proficiency
• Customer service experience is required
• Ability to speak, read and write in English
• High school diploma or equivalent GED preferred

Benefits

• Paid Time Off
• Training & Development
• Free Meal while on shift