Housekeeping Shift Manager

About the Role

The Housekeeping Shift Manager will assist the Housekeeping Manager in implementing and organizing the overall operation of the hotel housekeeping department assuring the highest degree of quality guest care is always maintained.

Position Responsibilities

• Review housekeeping work to ensure productivity is efficient through periodic review of facility cleanliness to ensure optimal quality and customer service levels are met.
• Monitors guest room attendants in the proper placement of guest amenities in rooms
• Assist in staffing, scheduling, training and developing guest room attendants, housekeeping heavy porters and all hourly housekeeping staff.
• Works to ensure the safety of team members in handling and storage of all chemicals used in the performance of their task
• Continually checks to make sure team members have all the necessary supplies, equipment and tools to execute their task
• Accountable for ensuring that the necessary equipment, machinery, guestroom supplies and linen are readily available to enable the Department to function efficiently
• Fully utilize and monitor all operating systems to ensure proper accountability of all employees, supplies and procedures
• Coordinates efforts with other Departments to ensure guestroom, public areas and storage areas remain fully functional
• Properly handles guest or maintenance request and repeatedly follows up to guarantee these things are completed to Ocean Casino Resort standards

Essential Functions

• Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the hotel areas
• Must be able to work holidays, weekends, and flexible shift hours
• Must be able to lift/push/pull up to 50 lbs

Requirements

• Strong supervisory skills
• High school diploma or equivalent GED preferred
• Minimum of five years’ hospitality experience

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off