Home Care - Client & Community Liaison

Assisting Hands Home Care Maywood, a leading provider of home care services in the Hospital & Health Care industry, is seeking a highly motivated and compassionate individual to join our team as a Home Care - Client & Community Liaison. In this role, you will be responsible for building and maintaining strong relationships with both our clients and the community, ensuring that their needs are met and their expectations exceeded. You will serve as a liaison between the company, clients, and the community, promoting our services and fostering a positive image of our brand.

Responsibilities

• Provide exceptional customer service to clients and community members, ensuring a high level of satisfaction.
• Actively engage and build relationships with clients and their families, addressing any concerns and resolving issues promptly.
• Collaborate with the care team to develop comprehensive care plans tailored to each client's specific needs.
• Conduct regular client assessments to monitor progress and identify any changes in condition, making necessary adjustments to care plans as needed.
• Serve as the main point of contact for clients throughout their care journey, providing support and guidance.
• Coordinate and participate in community outreach activities, such as health fairs, seminars, and networking events, to promote our services and raise awareness of Assisting Hands Home Care Maywood.
• Collaborate with local hospitals, clinics, and other healthcare providers to establish referral relationships and ensure a seamless continuum of care for clients.
• Stay up-to-date on industry trends and changes in regulations, ensuring compliance with relevant standards and best practices.
• Maintain accurate and updated client records, documenting all interactions, assessments, and care plan modifications.

Requirements

• Bachelor's degree in a related field (e.g., Health Administration, Social Work) preferred.
• Previous experience in client or customer service, preferably in a healthcare or home care setting.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients and community members.
• Knowledge of healthcare regulations and compliance requirements.
• Ability to prioritize tasks effectively and manage time efficiently.
• Proficiency in using relevant software applications, such as electronic health record systems.
• Compassionate and empathetic, with a genuine passion for helping others.
• Ability to work independently and as part of a team, demonstrating initiative and flexibility.