General Manager

Gary's Wine & Marketplace, owned and operated locally, is one of the largest brick-and-mortar and internet wine retailers in the tri-state area. Our stores offer one of the most extensive, competitively priced fine wine, spirits, craft beers, gourmet items, and gift selections. We are well-known for our excellent, personable customer service and our knowledgeable wine staff.

The role of a General Manager is multi-faceted, given that they oversee all store functions. This team member must develop expert knowledge of all store operations and products. Key responsibilities include the following:

• Direct and monitor all team members in their duties.
• Oversee staff development and ensure the appropriate team members properly train all new hires. 
• Oversee all customer service issues. 

• Build sales goals and staffing models to meet the store's financial targets. 

• Oversee the success of all team leads, including Front-End Lead, Gourmet Lead, Wine Team Lead, Beer Team Lead, and Receiving Manager. 

• Ensure the store remains properly stocked and is well-merchandized with endcaps and product displays. 

• Oversee the reordering team to ensure that the appropriate stock levels of all product categories and materials are brought into the store at the proper times. 

• Synthesize and communicate store issues and needs to the company leadership. 

Requirements

• 7+ years of retail managerial experience. 
• 3+ years experience working in a wine retail store.

• A systems-oriented leader who can create, implement, and execute store procedures as needed. 

• A solid managerial presence with the ability to lead a team through positive reinforcement. 

• Ability to provide constructive criticism to team members in a way that motivates and inspires. 

• Comfort and experience using technology, including point of sale software, e-commerce fulfillment software, customer support ticketing software, employee scheduling software, and delivery routing software. 

• Strong written and verbal communication skills. 

• Comfort working in a fast-paced, high-pressure environment. 

• Strong customer service skills and a passion for delighting store guests. 

• Proficiency in Microsoft Office Suite and Outlook 

• A flexible schedule which includes working some evenings and weekends 

• Ability to lift 40 lbs. 

Benefits

We offer medical, dental, and vision benefits, a retirement plan with company contributions, and a generous employee discount. Retail hours include working on some weekends.​