Director iGaming Operations
Ocean Casino Resort
Atlantic City, new jersey
Job Details
Full-time
Full Job Description
About the Role
The Director iGaming Operations is responsible for directing and managing all customer service, payments and risk aspects of our online casino business. The role will report directly to the VP Online Gaming – Marketing.
Position Responsibilities
- Provide strategy and develop best-in-class risk business processes
- Develop strategy and provide expertise in payment processes
- Lead efforts to identify new fraud/suspicious activity trends and implement processes to reduce risk
- Develop strategy, implement qualify goals, and optimize processes for customer service team
- Monitor KPI performance on a daily basis and provide regular reports
- Build out relationships with payment providers and 3rd party suppliers
- Work with compliance teams to ensure we are compliant
- Attract and develop top talent. Identify high performers and work with them to achieve their goals and identify others that need to stretch their abilities. Be accountable for fostering a culture of respect, change and learning.
- Other duties as assigned
Essential Functions
- Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
- Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
- Must be able to lift at least 25lbs.
Requirements
- Bachelor’s degree in business or technology field preferred
- Must have a minimum of three (3) years of risk experience, preferable in casino and/or online gaming
- Must have knowledge of Internal Controls and NJ State Regulations
- Highly analytical with excellent report writing skills
- Knowledgeable in online gaming products and how customers interact with said products
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking