Customer Service, Purchasing and Billing

Delaney Computer Services, Inc. is seeking an in-office, detail-oriented, and customer-focused individual for our Managed IT Services' Customer Service, Purchasing, and Billing role.

This multifaceted position will involve managing client inquiries, processing orders, and handling billing inquiries to ensure a seamless experience for our clients. The successful candidate will be instrumental in maintaining excellent relationships with our clients and supporting the operational efficiency of our services.

Responsibilities:

• Serve as the primary point of contact for client inquiries regarding questions about services, orders, and billing issues.
• Specify requirements for computers, networking equipment, Microsoft 365 licenses, Adobe products, and other licenses. Manage license renewals and process sales quotes for the sales team.
• Handle purchase orders and collaborate with IT teams to guarantee the prompt delivery of services and products.
• Handle billing inquiries, resolve discrepancies, and ensure accurate invoicing for clients.
• Maintain detailed records of client interactions and transactions in our CRM system.
• Assist in the development and enhancement of customer service processes and practices.
• Collaborate with IT and finance departments to streamline purchasing and billing procedures.
• Provide excellent customer service, ensuring client satisfaction and retention.
• Participate in team meetings to contribute insights and recommendations for improving client experience.

Requirements

• Proven experience in customer service and support.
• Prior experience in purchasing or billing
• Interest in computers and associated technology
• Strong communication skills and the ability to convey information clearly.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Familiarity with managed IT services is preferred but not required.
• High school diploma or equivalent; additional education in business or related fields is a plus.

Benefits

• 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
• Company Profit Sharing Program
• Paid Time off
• Blue Cross Blue Shield Health Insurance coverage
• Dental and Vision plan
• Optional Supplemental Insurance Plans, including Life Insurance
• Dog-Friendly Office - If approved, you can even bring your furry friend to work with you