Computer Repair Technician

IT Technician Full Time $25/hr

We are looking for a skilled and customer-oriented Computer Repair Technician to join our team full-time. The ideal candidate is passionate about technology, thrives in a hands-on role, and excels at providing exceptional service to clients. This role involves diagnosing and repairing computer hardware and software issues, improving network performance, building custom PCs, and delivering on-site services.

Key Responsibilities:

• Customer Service: Greet customers in a friendly and professional manner, listen to their concerns, and assess their needs. Document issues accurately in our ticketing software.
• Diagnostics & Repairs: Perform thorough diagnostics on hardware and software issues for both PCs and Macs. Provide clear recommendations to customers.
• On-Site Support: Travel to residential and small business locations to troubleshoot computer and network issues, including improving Wi-Fi performance.
• Laptop & Desktop Repairs: Disassemble and repair laptops and desktops, including replacing components such as screens, hard drives, and motherboards.
• Custom PC Builds: Assemble custom workstations or gaming PCs with excellent cable management and researched, compatible parts.
• Time Management: Complete repairs and tickets efficiently, ensuring timely resolution for customers.
• Networking: Set up and troubleshoot network equipment and connectivity issues in homes and small offices.
• Documentation: Maintain detailed notes in our ticketing system, ensuring accurate records of diagnostics, repairs, and customer communications.

Requirements

• Proven experience in computer repair, including hardware diagnostics and software troubleshooting.
• Knowledge of PC and Mac systems, with the ability to troubleshoot both effectively.
• Strong understanding of network equipment and Wi-Fi troubleshooting.
• Experience building custom PCs, including component research and assembly.
• Excellent communication and customer service skills.
• Strong organizational skills and time management.
• Valid driver’s license

Benefits

Why Join Dave’s Computers?

• Work with a Local IT Provider: Unlike corporate environments, we offer a more personal, flexible work setting.
• Overtime Opportunities: Enjoy overtime paid at 1.5x for eligible hours.
• Relaxed Environment and Casual Attire: We maintain a friendly, relaxed workspace where you can be yourself.
• Company Work Vehicle: After an initial review, technicians have access to a company vehicle for on-site jobs.
• Paid Time Off: We value work-life balance and offer paid time off.
• Health Insurance