Clinical Director

JOB PURPOSE

• The Clinical Director is responsible for the management of clinical deliverables for all individuals receiving services. 
• In addition to clinical program oversight, the Clinical Director is a key member of the management team. The incumbent provides vision and leadership to ensure quality services are delivered, monitored, and measured, and oversees the coordination of services to clients impacted by mental health and substance abuse disorders.
• The Clinical Director will function as primary oversight and manage the clinical team, including supervision, documentation review, and continued quality improvement measures as outlined.

DUTIES & REQUIREMENTS 

• Experience and knowledge of direct behavioral health services, including assessment, treatment, and consultation
• Knowledge of diverse modalities of counseling and diagnostic principles
• Knowledge of, and ability to, apply counseling and diagnostic theories and techniques to a full range of diverse client populations including primary MH/SUD, as well as co-occurring disorders
• Program development, data, and performance management experience and developing KPIs for the clinical team
• Belief in a strengths-based approach to human services
• Passion for mission and philosophy along with the knowledge of company history, culture, identity, and goals.
• Ability to build strong teams to meet performance goals
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and data management environments
• Provide individual and group counseling according to individualized treatment plans and in accordance with professional standards to all clients as needed and/or weekly for visibility when needed, and monitor the clinical teams’ interventions of such
• Create, maintain, and submit accurate records and documents in a timely manner and review all clinical documentation in the EMR
• Maintain current knowledge of assessment and treatment techniques, criminal justice systems, and community resources using in-service training, seminars, workshops, and publications
• Participate in QAPI and collect data accordingly
• Maintain a small caseload of and/or provide therapeutic interventions (crisis, EMDR, etc.) to census as needed
• Perform duties as required and requested of the organization and executive leadership

SUPERVISION AND SUPPORT

• Manage all members of clinical staff, including onboarding, orientation, supervision, and evaluating job performance
• Provide individual and group clinical supervision to licensed and non-licensed employees and record/document accordingly
• Manage concerns relating to coverage, productivity, customer service skills, and workload expectations
• Provide administrative support, supervision, and consultation to all employees in tandem with the Director of Operations
• Provide crisis support guidance and interventions to therapists and clients as needed

PROGRAM MANAGEMENT

• Provide management for daily operations of the clinical department
• Develop, review, and enforce policies and procedures to ensure quality services for clients and accountability for staff
• Provide ongoing assessment and evaluation of the clinical program to ensure needs are met for individuals seeking services and the mission
• Maintain documentation, client files, and statistics as required by agency policies and funding sources
• Monitor trends and make informed decisions regarding service provisions and consistently evaluate group schedule and topics as outlined by the Department and in accordance with hours of services and levels of care
• Assist operations in obtaining and maintaining licensure and accreditation with DCF, AHCA, and TJC
  
  

PLANNING AND COORDINATION

• Participate with the management team in leadership, guidance, supervision, training
• Conduct regular clinical team meetings and supervise all clinical personnel in accordance with statutes and as outlined by The Department
• Work closely with the advocacy, residential and legal teams to coordinate services to clients
• Maintain a working relationship with outside agencies and maintain licensure.
• Coordinate meetings with other mental health provider programs and create community networking opportunities
• Meet with the Medical Consultant and Director of Operations for regular supervision
• Assist with community presentations and program marketing, as applicable
• Model the Comany's philosophy of client-centeredness, empowerment, success