Chief Operating Officer

Meet Trenton Health Team

Trenton Health Team (THT) is dedicated to improving the health and well-being of the greater Trenton and Mercer County communities by partnering with residents and stakeholders to expand access to high-quality healthcare services and address housing quality, food security, neighborhood conditions, education, and social inequities inextricably linked to poor health outcomes. Having achieved national recognition since its founding in 2006, THT is now one of four State-designated Regional Health Hubs focused on addressing the social determinants of health and achieving equitable health outcomes.

The Chief Operating Officer is a key member of the Senior Leadership Team and advisor to the Chief Executive Officer and the Board of Trustees. The COO will play a crucial role in overseeing the day-to-day operations of the organization, ensuring efficiency, effectiveness, and alignment with our strategic goals.  They will be responsible for the financial stewardship of the organization,  the successful management of the organization’s human resource function, and other key organization support functions including grants and development and data and analytics. The COO will support the organization’s commitment to equity, diversity, and inclusion (EDI), and will support staff and board EDI committees. 

What we offer

Working with THT means joining a diverse team of more than 40 professionals with backgrounds in public health, medicine, social work, community development, data analytics, information technology, marketing and communications, and business management, who are here to serve the Trenton region.  

THT fosters a culture of flexibility and creativity and supports staff in achieving their personal and professional goals.  

 Our employees enjoy the following benefits:

• A hybrid work schedule (1-2 days per week non-remote)
• Medical, dental & vision insurance funded by THT at 85-100% 
• Employer-supported HSA contribution
• 401k Retirement plan with 4% employer match
• Life Insurance (Employer-funded basic at 1.5x salary, plus voluntary & AD&D)
• Generous paid time off (PTO plus 16 holidays annually)
• Short Term & Long-Term Disability
• Employee Assistance Program
• Employee Referral Program
• Discretionary benefit programs

After several years of sustainable growth, THT is at an exciting time in its history. Now in its 18th year, THT faces the future with renewed energy and a deep commitment to improving health and well-being in the Trenton region.

Who Are We Looking For?

Trenton Health Team is seeking a talented, committed, and passionate leader to join our team as Chief Operating Officer. The ideal candidate is:

• Committed to THT’s mission of improving the health and well-being of the greater Trenton community and innovative in their approach to achieving it.
• A servant leader who creates an organizational environment that allows staff to thrive and has the ability to develop and nurture strong collaborative relationships across the organization and with external partners.
• A balanced decision-maker, combining a strong ability to make timely and firm decisions with a thoughtful consideration of relevant information and perspectives.
• Able to excel in all aspects of nonprofit operational and financial management, with a demonstrated track record of success.
• A hands-on professional capable of rolling up their sleeves and understanding the details, while simultaneously maintaining a strategic view and making executive-level decisions to drive process improvements.

ESSENTIAL FUNCTIONS:

Operational Leadership

• Provides strategic direction for the organization’s operations, ensuring alignment with the overall mission and goals.
• Manages organizational strategic planning processes, including external consultants, and drives implementation of strategic plans.
• Oversees the optimization of internal processes, systems, and record keeping to enhance efficiency and effectiveness.
• Oversees contracts with vendors and consultants to ensure that they meet the organization's strategic and operational needs.
• Collaborates with and provides guidance to cross-functional teams to drive organizational success and resource allocation.

Financial Management and Compliance

• Oversees all aspects of THT’s financial and accounting functions to ensure the continued success and stability of the organization. Supervises the Director of Finance and other related staff. 
• Monitors financial performance and makes strategic recommendations.
• Oversees annual budgeting and planning process. 
• Serves as the Compliance Officer and performs all responsibilities consistent with the organization’s compliance policies, applicable NJ and federal laws and regulations, and generally accepted accounting principles (GAAP).
• Ensures THT policies, procedures, and internal controls are updated and functioning to meet the needs of the organization.
• Oversees the annual audit process, liaises with external auditors and the finance committee of the Board of Trustees. Directs the preparation of materials for the annual audit and works closely with outside auditors to ensure accuracy and timeliness in the issuance of the annual audited financial statements, Forms 990, and other necessary regulatory and compliance reports.

Grants and Development

• Guides resource acquisition and management, and supervises the Director of Grants & Development. Ensures that grant processes (including the full lifecycle of grants, from identification and application to reporting and compliance) effectively support the organization’s programmatic, strategic, and revenue goals.
• Provides leadership and guidance to staff and consultants involved in grant management activities to grow revenue needed to support key programs.
• In collaboration with the CEO, provides leadership and guidance to staff and consultants involved in donor development activities to grow philanthropic support for the organization and relationships with key donors.

Data and Analytics

• Provides oversight to the Data & Analytics team responsible for collecting, analyzing, researching, and warehousing sophisticated data relevant to the Trenton community and THT programs.
• Supervises the Director of Analytics & Insights who leads a team of  three data analysts and periodic interns.
• Ensures data-driven insights are leveraged across THT and partner organizations to promote fact-based decision making in programmatic offerings and grant applications.

Human Resources/Administration

• Champions Equity, Diversity, Inclusion strategies that align with THTs values and fosters a culture of belonging and respect for all employees.
• Oversees human resources and administrative functions. Supervises Manager of HR & Administration, and oversees the relationship with the outsourced HR consultant.
• Reviews, revises, and/or develops policies and procedures to guide the organization’s operations.
• Directs performance management strategies and systems, recruiting and retention, and internal talent development.
• Collaborates with senior leadership to develop and deploy a compelling vision for ongoing employee engagement.

ADDITIONAL FUNCTIONS:

• Assumes all other duties and responsibilities as assigned by the Chief Executive Officer. 

SUPERVISORY RESPONSIBILITIES:

• The COO will directly supervise at least three directors and one manager, with additional indirect reports.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance and supporting employees’ professional development; and resolving problems.

Requirements

REQUIRED QUALIFICATIONS

• Bachelors degree in a related field and ten years of experience managing a successful nonprofit organization, or an equivalent combination of experience and educational background.
• At least five years’ experience managing teams.
• Demonstrated experience in non-profit financial management.
• Demonstrated experience as an adaptable leader with the ability to drive organizational change, manage complex projects, and build consensus internally and externally. 

PREFERRED QUALIFICATIONS

• Deep knowledge of and familiarity with the greater Trenton community.
• Masters Degree, or other advanced degree, in a related field.
• Spanish fluency

COMPUTER SKILLS

• Demonstrated expertise with technology platforms, including Google Workspace; Microsoft Word, Excel, and PowerPoint; Constant Contact; Salesforce; monday.com. Able to successfully drive the implementation of those tools to achieve organizational outcomes, manage projects, and support staff workflows. Able to identify opportunities for improvement in the use and deployment of those platforms.

COMPETENCIES

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Leadership - Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. The specific demands for this position include but are not limited to the following:

The incumbent performs job duties in a normal business office environment in an urban community.  Office tasks are generally carried out with no specific or unusual physical or environmental demands. While performing the office duties of this job, the incumbent is regularly required to sit at a desk and work with a computer for extended periods of time. Specific physical abilities required by this job include operating basic office equipment such as personal computers; copy machines, fax machines and standard office telephones.

Further, the incumbent will be often required to attend meetings that may occur in the evenings and on weekends both in person and virtually, via phone or videoconference.

Approximately 25% of the time may be spent in the community and the employee must be able to travel to and from various sites as needed. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Full-time exempt annual salary for this position is in the range of $140,000-$160,000, commensurate with qualifications and experience.

Our employees enjoy the following benefits:

• A hybrid work schedule (1-2 days per week non-remote)
• Medical, dental & vision insurance funded by THT at 85-100%
• Employer-supported HSA contribution
• 401k Retirement plan with 4% employer match
• Life Insurance (Employer-funded basic at 1.5x salary plus voluntary & AD&D)
• Generous paid time off (PTO plus 16 holidays annually)
• Short Term & Long-Term Disability
• Employee Assistance Program
• Employee Referral program
• Discretionary benefit programs