Assistant General Manager

The Assistant General Manager is responsible for assisting the General Manager on all aspects of the store operations. This includes workforce management, planning events, effective store implementation of weekly sales flyers, execution and evaluation to ensure maximum sales, effective cost control, and efficient utilization of labor. Assistant General Managers are responsible for ensuring a positive shopping experience for customers and a positive working environment for employees.

Objectives of this Role

• Ability to lead with professionalism, authority, expertise, and creativity in managing the business.
• Driving sales, standards, and growth within the store.
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
• Works with Corporate Audit Leads on the merchandising of all products.
• Communicates and coordinates with Corporate Liaison with regards to employee relations, reviews, corrective actions, engagement, training, and overall success of the employee life cycle.
• Maintains store sanitation and cleanliness per local laws and best practices and delegates responsibilities to department Managers & Supervisors.
• Uphold standards of excellence and soaring quality.

Daily and Monthly Responsibilities

• Assisting GM to oversee day-to-day operations of the store including the front end and all other departments.
• Collaborate with other department managers on setting and achieving specific goals.
• Create Sales and Customer reports to make a recommendation for improvements.
• Interact with customers to resolve any complaints.

Requirements

• 5+ years of management experience in a large retail or wholesale business

• Strong decision-making capabilities
• Great communication, collaboration, and delegation skills
• Ability to motivate and lead others.
• A customer orientated individual with a genuine passion for driving sales and standards
• Excellent communication and leadership skills
• Strong problem-solving abilities