Travel Support Specialist

Ten Lifestyle Group is a leading, technology-enabled lifestyle and travel platform, providing trusted concierge services to its members 24 hours a day, 365 days a year.

Our goal is simple: to become the most trusted service business in the world. We are the global market leader for travel and lifestyle management services, providing services from a strong global office network with over one thousand employees.  

We use our expertise, technology and scale to get our members direct access to the best travel, entertainment, dining and luxury retail services.

Ten is growing quickly and has ambitious plans to innovate, keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? 

About the role:

We are looking for a Travel Support Specialist who will be using their knowledge, experience, and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Americas Travel Strategy/Proposition.

In this role, you will provide support to our regional travel teams with complex requests including, but not limited to, ticket issuing, reissuing, cancellations, refunds, and exchanges, along with supporting our Commercial and Finance teams with ensuring accurate booking data is stored in our back-office systems on an adhoc basis. Your exceptional comprehension of the GDS booking technology and passion for travel, will help to drive supplier revenue results through utilizing relationships and/or contracts to achieve peak performance within Travel.

Requirements

Education/Experience:

·       Degree level education or equivalent industry experience

·       Minimum of 2 years of GDS experience booking Domestic & International Flights including Published and Net Fares; Amadeus preferred

·       Knowledge of Travel industry regulations and operating licenses

·       Experience working with IATA, BSP and ARC

·       Well-travelled with a good international understanding of different destinations

·       Excellent research skills

·       Comprehensive knowledge of Office Word, MS Outlook

Knowledge, Skills and Behaviors:

·       Fluent in English, both written and spoken

·       Able to communicate in a confident manner both verbally and via email

·       Ability to be able to perform work accurately and thoroughly independently

·       Passion for delivering high quality personalized support

·       Well-earned and proven reputation for genuinely outstanding service to customers

·       A proven track record for impeccable time management and organizational skills

·       Adaptability to an evolving business and think globally

·       Initiative and creativity to ensure the needs of our members are met and exceeded at regularly

·       Experience in handling customer escalations to resolution

·       Ability to handle sensitive and confidential company matters with discretion

·       Sound commercial judgment with an ability to identify suppliers and negotiate benefits for our members

·       Proven multitasker with an ability to juggle multiple priorities simultaneously

Please note this is a shift-based role which requires flexibility to work weekends/early/late shifts for our team to provide the required hours of service to our Lifestyle Managers. Hours can vary from 8AM – 8PM local time.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Learn more about Life at Ten here.