Travel Reservations Agent

About us

Ten Lifestyle Group is a leading, technology-enabled lifestyle and travel platform, providing trusted concierge services to its members 24 hours a day, 365 days a year.

Our goal is simple: to become the most trusted service business in the world. We are the global market leader for travel and lifestyle management services, providing services from a strong global office network with over one thousand employees.  

We use our expertise, technology and scale to get our members direct access to the best travel, entertainment, dining and luxury retail services.

Ten is growing quickly and has ambitious plans to innovate, keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? 

About the role

We are looking for a Travel Reservations Agent (“Lifestyle Manager”) to join our team in Las Vegas. In this job, you will immerse yourself in the realm of opulent travel, high end dining, VIP events and assist our discerning clients in curating their ideal itineraries. If you possess a talent for service, an ambition for success, and an insatiable passion for the finer aspects of life, then this is the ideal position for you!

Responsibilities:

You will be responsible for building bespoke travel itineraries and fulfil requests for exquisite dining experiences and entertainment, such as securing reservations at the world’s finest restaurants and arranging tickets for best-selling shows, concerts and events.

Some of your responsibilities will include:

-        Crafting intricate, high-touch itineraries for VIP and high-net-worth members, elevating their
luxury lifestyle experiences.

-        Proposing alternative solutions based on availability, pricing, and suitability.

-        Leveraging commercial acumen to maximize supplier revenue while ensuring alignment with
member preferences.

-        Capturing detailed briefs via phone and email, efficiently allocating requests to appropriate teams and ensuring timely fulfilment of member needs.

-        Identifying and pursuing opportunities to exceed expectations, adding value beyond standard requests to enhance member satisfaction.

-        Consistently achieving monthly Key Performance Indicators (KPI)s in Sales, Net Promoter Score (NPS), and Efficiency in a high-paced, deadline-driven environment.

Please note this is a shift-based role that requires you to be flexible with working hours/days.

You will be expected to be 2/3 days in the office.

Requirements

About you

Your exceptional customer service skills, adeptness in utilizing travel research tools, and unwavering enthusiasm for travel and entertainment will result in unparalleled member satisfaction, substantial sales revenue, and repeated utilization of Ten for travel and other types of requests across the organization.

Essential requirements:

-        Previous travel booking experience: this can be booking hotels, airline or any other professional travel booking experience.

-        Travel industry knowledge: this may come from schooling, professional experience or personal experience having travelled heavily internationally.

-        Six months to a year of Dining and/or Entertainment experience.

-        Experience in a retail /call centre Travel environment.

-        Exceptional customer service skills.

-        Proven experience with quick problem solving and resourcefulness.

-        Comprehensive knowledge of Office Word, MS Outlook.

-        Excellent English language skills, both written and spoken.

Preferred requirements:

-        GDS (Global Distribution System) experience

Benefits

About our Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Why join us?

·        We are the global market leader

·        We are entrepreneurs

·        We invest in technology

·        We invest in people

·        And most importantly, we are fun and we have fun!

Learn more about Life at Ten here.

Our Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.