Ticketing Fulfillment Representative

VegasTickets.com is an industry-leading ticket brokerage that serves clients from around the globe as they descend upon Las Vegas to satisfy their appetite for world-class entertainment. We offer tickets to all shows, concerts, sports, headliners, MMA, boxing, rodeo, and theater events in Las Vegas and around the world. We are an e-commerce company servicing global clients. Our goal is to be a client's one-stop source for everything in Vegas from show tickets to nightclubs.

Job duties include but are not limited to:

• Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support.
• Act urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience.
• Serve as a liaison with partner sites and sellers to assist customers.
• Manage ticket deliveries.
• Work with staff and ticket exchanges to execute in hand dates accurately, resolving any issues that may arise.
• Problem solving issues regarding any tickets not delivering.
• Daily engagement to maintain product knowledge of the services that the company offers.
• Participation in small or large projects.
• Provide input on improving processes and procedures.
• Other Duties as Required.

Requirements

The ideal candidate will possess a combination of the following education and/or equivalent experience:

• High School Diploma or GED required
• 1+ years of experience in a Call Center and/or Customer Service-related job preferred, but not required
• Excellent written and verbal communication skills
• Experience within the hospitality, entertainment, box office, ticketing environment preferred, but not required
• Strong analytical abilities and problem-solving skills
• Proficiency in Microsoft Office products including Word, Excel, and Power Point
• Ability to analyze information, solve problems and make quick, fact-based decisions
• Strong computer skills; Ability to learn and work with the latest programs.