Talent Development Specialist

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As a Talent Development Specialist, you will work alongside others in the team on the development, implementation, and evaluation of North Americas training and onboarding initiatives for service and support teams. You will work alongside key stakeholders to analyze business needs and ensure programs deliver measurable results for the business. You will deliver scheme training as well and support with any other TD duties as reasonably required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.   

Training and Development Programs – including compliance trainings | 50%  

• Design, develop, and implement training programs that align with Tens goals and individual employee needs. This includes onboarding, skill-building and continuous learning initiatives. 

• Design and deliver training initiatives that are in line with business needs 

• Complete admin tasks relating to talent development such as the updating of TLO and ensuring training records are kept up to date and data is produced where needed to prove any ROI. 

• Maintain training records and communicate training outcomes to stakeholders 

• Planning, design and delivery of any new scheme training 

• Planning, design and delivery of refresher training, based on Member and Lifestyle Manager trends (Service Teams). 

• Ensure all aspects of blended learning are thought about and utilized where appropriate. 

• Determine the design, look and feel of the modules to maintain consistency between modules even if different people have created the content. 

Trends and Best Practices, evaluation and continuous improvement | 25%  

• Stay current with industry trends and best practices in talent development and incorporate innovative approaches into Ten Group strategies. 

• Ensure all e-learning content created is relevant, engaging and delivers results. 

• Continuously evaluate the effectiveness of talent development programs and make adjustments as needed to meet evolving Ten Group needs. 

Learning and Development Strategies | 5%  

• Develop and execute learning and development strategies that support talent growth and business objectives. This might include e-learning, workshops, seminars, coaching, and mentoring programs. 

Performance Metrics | 5%  

• Define and track key performance indicators (KPIs) to measure the effectiveness of talent development initiatives and make data-driven improvements. 

• Deliver on ROI/ROE analysis ensuring it is always completed for any trainings   

Technology Integration | 5%    

• Leverage learning management systems (LMS) and other technology tools to streamline training and development processes, monitor progress, and facilitate self-paced learning. 

Stakeholder Collaboration, Communication and employee engagement | 10% 

• Collaborate with HR, department managers, and other stakeholders to align talent development efforts with the overall strategic objectives of Ten. 

• Support with induction training and onboarding through facilitation of sessions. 

• Promote a culture of employee engagement by fostering a supportive and motivating work environment.  

• Communicate regularly with employees to promote awareness of available development opportunities and to gather feedback on programs and initiatives. 

BEHAVIORAL EXPECTATIONS:  

As a Talent Development Specialist, you will be expected to role model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering.  

 We encourage diverse philosophies, cultures and experiences.  

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.  

Specific behavioral traits we want to see: 

• Advocate for personal & professional development, and can provide evidence of their growth mindset 

• Ability to influence team performance and culture 

• Demonstrates a willingness to learn TD specific tools and methods 

Requirements

• Minimum High School Diploma  

• Certifications (Optional but Beneficial) include :  

• Certified Professional in Learning and Performance (CPLP)  

• SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP)  

• Certified Professional in Training Management (CPTM) 

• Bachelor's Degree especially in fields related to human resources, organizational psychology, business administration, or education (Optional but Recommended) 

• Practical Experience and Projects: hands-on projects and real-world scenarios that allow you to apply your knowledge and skills in talent development.  

• Knowledge and experience in key L&D practices is preferred.   

ROLE SPECIFIC COMPETENCIES: 

• Invests in their own professional development by attending relevant workshops, conferences, and training courses to stay current in the field. 

• Demonstrates competent usage of all training systems and programs used at Ten (Ten Learning Online, Rise, Piktochart, Powerpoint, Teams) 

• Demonstrates an understanding of training design including needs analysis, clear learning objectives, and measuring effectiveness of training.  

• Demonstrates the importance of the induction experience, resulting in an overall new starter NPS score of +75 

• Demonstrates an understanding of Ten’s program launch process and their roles/responsibilities 

• Role models in confidently delivering training via classroom or remotely with the ability of creating and controlling an engaging learning environment.  

• Role models Ten’s values in all design, delivery and communications 

• Competently communicates program changes/training updates to key stakeholders 

• Role models effective time management skills, is accountable for managing deadlines for all projects. Communicates ahead of time on the rare occasion when deadlines need to be extended and doesn’t need to be chased for updates.  

• Role models the importance of investing in relationships across departments/regions. Uses these relationships to enhance development or knowledge, offer support and suggestions where appropriate. 

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance