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Receptionist - Swing Shift 3:30pm to 11pm

Reno Behavioral Healthcare Hospital

Reno, nevada


Job Details

Full-time


Full Job Description

This position is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, as well as additional clerical duties. Shift is 3:00pm - 11:30pm.

KEY RESPONSIBILITIES:

  • Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an employee’s voice mailbox when the employee is unavailable.
  • Greats and directs visitors and patients.
  • Provide assistance to the Intake Department with patient data entry and forms.
  • Assists with other related clerical duties as needed.

The PBX/Receptionist is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, as well as additional clerical duties.

 

KEY RESPONSIBILITIES:

  • Answers telephones and directs the caller to the appropriate employee.  Will transfer a caller to an employee’s voice mailbox when the employee is unavailable.
  • Greats and directs visitors and patients that present in the lobby area.
  • Take and retrieve messages for various personnel.
  • Provide callers with information such as company address, directions to the company location, fax and phone numbers, company website and other related information.
  • Receives, sorts and forwards, incoming mail. 
  • Provide assistance to the Intake Department with patient data entry and forms.
  • Assists with other related clerical duties for other departments.
  • Upholds the Organization’s ethics and customer service standards.
  • This job description is not intended to be all-inclusive.  Employee may perform other related duties as required to meet the ongoing needs of Reno Behavioral Healthcare Hospital.

Requirements

Knowledge and Experience:

  • High school degree or equivalent.
  • One (1) year PBX and/or receptionist experience required.
  • All direct patient care staff will be trained in BLS (CPR), which must be renewed every 2 years.
  • All staff, both clinical and non-clinical, will be trained in CPI as part of their orientation.  All direct patient care staff will be retrained every year

Skills and Abilities:

  • Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
  • Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
  • Excellent verbal, interpersonal and written communication skills. 
  • Ability to work with people with a variety of background and educational levels.
  • Ability to work independently and as part of a team.
  • Good judgment, problem solving and decision-making skills.
  • Ability to work in a fast-paced, expanding organization.
  • Maintains confidentiality of patients at all times.

Physical Requirements:  

 While performing the duties of this job, this position is frequently required to do the following: 

  • Use standard office equipment and access, input, and retrieve information from a computer.   Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 
  • Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 
  • Give and follow verbal and written instructions with attention to detail and accuracy. 
  • Vision: see details of objects at close range.
  • Coordinate multiple tasks simultaneously. 
  • Reach forward, up, down, and to the side. 
  • Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
  • Lift up to 30 pounds, exert up to 100 pounds of force occasionally, and/or up to 30 pounds of force frequently

Benefits

We proudly offer the following benefits available 1st of the month following just one month of employment:

  • Competitive rates
  • Tuition reimbursement
  • Comprehensive package of benefits to include:
    • Medical
    • Dental
    • Vision
  • Life, Pet, Identity Theft Insurance
  • 401k
  • Generous paid time off
  • Short Term and Long Term Disability

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