Patient Billing Advisor

Do you have a passion for people? Love the hustle and bustle of a busy clinic? Do you excel at helping patients with billing? Join ROC as a Patient Financial Advisor! We'd love to show you what it's like to work here.

You would be responsible for helping patients understand their payment responsibility or answer questions about insurance coverages. We want our patients to understand the cost and payment of their procedures, helping them figure out necessary logistics during often stressful time. You would play a role in improving their lives each day. Develop strong relationships with patients, physicians, and staff members and find your people here at ROC.

ROC is expanding with two more operating suites opening the beginning of 2025 as we welcome seven new surgeons to our team. Join our team to be part of the growth and excitement!

What would you do as a Patient Financial Advisor?

You can expect to regularly:

• Monitor and collect patients’ financial responsibilities for procedures/services including setting up payment plans and monitoring collection of payment plans;
• Verify insurance eligibility via verification portals and telephone and document deductible/co-insurance data in patients’ charts;
• Conduct insurance benefits review with patients to ensure patients have a clear understanding of their monetary responsibility;
• Maintain detailed, accurate, and timely documentation in patients’ charts;
• Assist physicians and medical staff concerning billing procedures and account inquiries.

Requirements

• Certifications/Education
• High School Diploma/GED;
• Experience:
• One year of experience performing customer service duties;
• Communicating effectively and professionally with various levels of employees, outside entities and customers;
• Using computer systems and applications, including Microsoft Office;
• Deescalating tense or sensitive conversations with customers/clients/etc.;
• Reviewing work and checking for errors to ensure accuracy.

Benefits

Check out our home page by clicking on “View all jobs” to explore the many benefits ROC provides to employees! This position is eligible for full-time benefits and would work a 40-hour a week schedule.