Account Manager Second Shift

At City Wide Facility Solutions in Omaha, we are pleased to announce an opening for a full-time Account Manager Second Shift. We place a high value on diverse backgrounds and experiences; therefore, we encourage all qualified candidates to apply if they believe they would be a suitable fit for this role.

The Account Manager plays a vital role in ensuring the quality control of general business operations, enhancing client satisfaction, and effectively collaborating with Independent Contractors (IC). This position requires the ability to work both independently and as part of a team, across various environments, including but not limited to industrial, manufacturing, office, medical, and retail facilities. Additionally, the Account Manager must demonstrate sound judgment when addressing client concerns with management and engaging others to optimally fulfill clients' needs.

Essential functions

·        Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.

·        Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

·        Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email, CRM or phone message.

·        Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.

·        Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

·        Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.

·        Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

Requirements

·        High school diploma required or equivalent experience in commercial building maintenance.

·        Prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.

·        Strong planning, organization skills, and attention to detail.

·        Excellent communication and interpersonal skills.

·        Must be driven, self-motivated/self-starter, and good at problem solving

·        Positive and out-going personality; great at building relationships.

·        Excellent verbal and strong written communication skills.

·        Proficient in Microsoft Office and knowledge of CRM database.

·        Must have reliable transportation.

Physical Demands

·        Must be able to sit at a desk while in office

·        Must be able to stand/walk for extended periods of time

·        Must be able to lift at least 50 lbs.

Core Values

• Inspire Trust
• Be Reliable
• Find a Way to Win
• Stay Humble and Grateful
• Everybody Counts
• Be a Problem Solver

Benefits

Hourly Rate: $16.00 - $18.00 per hour

Monthly Car Allowance: $350.00

Health Insurance

Vision Insurance

401(k) Plan

Three Weeks of Paid Time Off (PTO)