Implementations Engineer

We are seeking an Implementation Engineer to help launch integrated partnerships by translating technical and business requirements into successful implementations. In this role, you will work closely with account managers, project managers, and partners to define program requirements, develop implementation plans, and iterate using existing platform functionality and workflows. You will be responsible for configuring custom program workflows, supporting partners through integration requirements, and ensuring all technical and operational needs are met before launch.

About SteadyMD:

Recognized by Forbes as a Top 100 Best Startup Employer, SteadyMD is at the forefront of Telehealth, facilitating modern healthcare services. Our comprehensive platform, supported by a clinician workforce licensed across all 50 states, streamlines Telehealth for healthcare organizations. At SteadyMD, we value diversity and inclusivity, striving to create a welcoming environment for individuals from all backgrounds.

At SteadyMD we value what diverse teams can accomplish together, and we honor each of our unique lived experiences. We look for a diverse pool of applicants, including those from historically marginalized groups, and we are committed to ensuring a safe work environment that is distinctly anti-discriminatory against any person. This is one of the reasons we are ranked #81 on Forbes’ America’s Best Startup Employers List. We know the value of building a team that encompasses a variety of backgrounds, experiences, and skills.

Position Overview:

• Full-time position, 40 hours per week
• Reports to: Director of Product Implementations
• Work Location: Hybrid - St. Louis, MO

Requirements

• Bachelor's Degree in Software Engineering, Computer Science, Solutions Engineering, or equivalent experience in solutions, integrations, or sales engineering.
• Hands-on experience with API structures and system integrations.
• Strong written and verbal communication skills with the ability to convey complex technical information to non-technical team members and clients.
• Demonstrated ability to manage multiple projects, priorities, and tasks in a fast-paced environment.
• Experience working with software development teams.

Key Responsibilities:

• Manage the technical requirements for clients integrating clinical programs into our platform.
• Understand and communicate the sequence of API operations for integrated clinical programs.
• Identify workflow gaps and collaborate with the Head of Implementations and Engineering to resolve them.
• Execute applicable manual test cases for programs prior to launch, and strategically assess which issues are blockers.
• Maintain clear and regular communication with Project Managers, stakeholders, and clients regarding integration requirements, milestones, risks, and blockers.
• Generate detailed client-facing project deliverables, such as diagrams, flowcharts, integration certification plans, and project timelines.
• Escalate and mitigate service or technical issues and manage new requirements that exceed the agreed scope or timeline.
• Provide internal and external support for platform configurations and integration-related issues.
• Independently investigate, diagnose, and resolve program or visit issues, escalating as necessary.
• Configure the platform to accommodate changing program requirements using existing platform functionality.
• Manage White Label configurations for client-branded experiences.
• Serve as a liaison to the product and development teams for partner integration requests.
• Analyze the implementation process to identify areas for improvement and collaborate with internal teams to enhance efficiency over time.

Preferred Tools and Technologies:

• Postman
• Readme
• Slack
• Atlassian Products
• FigmaJam
• Google Suite
• Experience with BI tools (Looker) is a plus

Benefits

• Competitive Compensation. The annual salary range for this role is $80,000 - $120,000 depending on experience.
• Fast-paced Startup Environment. An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Complimentary Lemonaid Primary Care Membership. So that you can experience what we have to offer and be able to speak first-hand about what the future of medicine will look like.
• Company-paid health, dental, and vision insurance. Also includes Basic Life and ADD offerings.
• 401k & Parental Leave Benefits offered to all full-time employees.
• Unlimited PTO.We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.