Head of Clinical Operations

Our mission at Rezilient Health is simple: to make access to primary and multispeciality care convenient, timely and seamless. We beam our remote physicians and specialist consults into our world-first CloudClinics to collaborate with an onsite medic during patient appointments. That means a shorter time to diagnosis and more timely treatment for our members, plus a model that actually helps physicians to deliver better care.

Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. And we’re continuing to add specialty services and technology to offer the most comprehensive, convenient care possible.

Above all, we're making it easy for businesses to offer their people a healthcare benefit they'll actually use — and love. By providing same-day appointments, longer appointment times as standard, and a dedicated care coordination team, we help employers to reduce utilization of costly downstream care like emergency room and hospital visits. Bringing the entire healthcare system under one roof results in a dramatic return on investment for employers’ bottom lines, and for their employees’ health.

Rezilient Health is seeking an experienced Head of Clinical Operations to lead and manage all aspects of clinical operations, including on-site medics, clinical administration, and care coordination. This individual will play a critical role in ensuring the smooth functioning of our CloudClinics, enhancing care delivery, and optimizing clinical workflows. The Head of Clinical Operations will be responsible for ensuring that our innovative healthcare model operates at the highest standard of care, maintaining compliance with regulatory standards, and leading a team of clinical professionals to deliver an exceptional patient experience.

Requirements

Key Responsibilities:

• Oversee and manage all clinical operations across Rezilient’s network of CloudClinics, including on-site medics, clinical administration, and care coordination.
• Lead the clinical team, ensuring they provide high-quality, patient-centered care in line with Rezilient's mission and values.
• Develop and implement clinical protocols and standard operating procedures to ensure consistent and efficient care delivery.
• Work closely with the medical and administrative teams to ensure optimal scheduling, resource allocation, and coordination of care.
• Oversee recruitment, training, and development of clinical staff, including clinic specialists and on-site medics.
• Ensure compliance with healthcare regulations and standards, including patient safety, quality control, and infection prevention protocols.
• Collaborate with the product, operations, and technology teams to integrate new tools and processes that streamline clinical workflows and enhance patient care.
• Drive continuous improvement initiatives to enhance operational efficiency, care quality, and patient satisfaction.
• Manage clinical reporting and performance metrics to monitor patient outcomes, clinic performance, and operational effectiveness.
• Serve as the primary point of contact for clinical operations during audits, inspections, and regulatory reviews.
• Lead care coordination efforts, ensuring smooth transitions for patients across various levels of care and specialties.
• Build and maintain strong relationships with healthcare providers, specialists, and clinical staff to ensure cohesive and collaborative care delivery.

Required Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, or a related field (Master’s degree preferred).
• 7+ years of experience in clinical operations, with at least 3 years in a leadership role within a healthcare organization.
• Strong understanding of clinical workflows, healthcare regulations, and best practices in care coordination.
• Proven ability to lead, manage, and develop clinical teams in a dynamic, fast-paced environment.
• Exceptional organizational and problem-solving skills with a focus on operational efficiency and patient care excellence.
• Strong communication and collaboration skills, with the ability to work effectively across teams and departments.
• Experience with healthcare technology and telehealth platforms is a plus.

Preferred Qualifications:

• Experience managing multi-site clinical operations in a healthcare setting.
• Knowledge of regulatory requirements for healthcare facilities, including HIPAA and OSHA standards.
• Familiarity with electronic health record (EHR) systems and care coordination tools.

Benefits

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.

Rezilient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We believe in building a diverse workforce and encourage individuals from all backgrounds to apply.