Client Service Supervisor

Join our dynamic team of innovators, strategists, and problem-solvers who are passionate about connecting human insights to business questions. Our culture thrives on collaboration, creativity, and personal growth, and we're seeking individuals ready to make a real impact alongside us. At Sago, we celebrate our victories as passionate and inspired thinkers. We are vibrant leaders who empower our colleagues and drive innovation in the Market Research industry. As curious learners, we are always exploring new avenues for transformation. Bold in our thinking and actions, we reject the status quo. Our authenticity shines through as team members who embrace individuality, welcoming new ideas and diverse opinions because we believe they contribute to our success. Join us each day as we bring our true selves to work, unafraid of embracing change and pushing the boundaries of what's possible. 

Embark on a journey with Sago as we navigate the ever-evolving landscape, consistently achieving new milestones and exceeding our clients' expectations. With over 55 years of innovation led by the brightest minds, we are in search of trailblazers who will join us in charting new territories and connecting our clients with global audiences in ways that are smarter, faster, and more impactful than ever before. 

At Sago, we cultivate an environment where happiness flourishes in the top 35%, our work culture stands out in the top 10%, and diversity shines brightly, ranking in the top 15% compared to peers of our size. This is your opportunity to contribute to something exceptional. Explore more about us at https://www.comparably.com/companies/sago and become an integral part of our extraordinary team. 

POSITION SUMMARY:

• To oversee the facility’s operations, including managing the Client Service Representatives and ensuring client needs are met.

KEY JOB RESPONSIBILITIES:

• Supervise CSRs.
• Communicate daily with the Supervisor/Facility Manager.
• Manage client projects.
• Upload and supervise digital files.
• Review Menu Sheets/order food.
• Print/load incentive checks/Cards for each respondent.
• Manage FedEx packages and deliveries.
• Compile and send Reports.
• Communicates with other markets when necessary and sends updates. throughout the shift to PM’s and offsite client.
• May order panel and office supplies.
• May track inventory levels and if needed inform Facility Manager.
• Other duties as assigned.

CORE COMPETENCIES:

• Knowledge of AV equipment, computers & USB.
• Project management skills.
• Knowledge of FedEx/UPS shipping procedures.
• Clerical skills.
• Detailed & team orientated.
• Strong time management.
• Dependable, energetic, and upbeat personality.
• Confident, hard-working, organized, and with a professional attitude.
• Multi-task- ability to meet tight deadlines.
• Work a flexible schedule.
• Work independently.
• Lead & manage a staff.
• Creative thinker & ability to solve problems.
• Effectively communicate (oral & written).
• Self-starter-ability to handle fast-paced, stressful situations.
• Knowledgeable of surrounding areas/locations.

Requirements

QUALIFICATIONS

Education:

• High School Diploma or equivalent

Experience:

• 1-3 years of hospitality and management experience

Computer Skills:

• Strong technical computer skills (MS Office, Word, Excel, Outlook.

Benefits

• Medical, dental, and vision health benefits, 401k, PTO