Vice President, Legal

At Calabrio we are transforming the way organizations connect with customers by providing software that helps understand and enrich human interactions as the digital foundation of a customer-centric contact center. We are looking a self-motivated, approachable, and business-savvy lawyer to lead our global legal team. The Vice President of Legal will serve as a strategic advisor to our organization, ensuring legal conformity and mitigating risks. Your role will include:

• Overseeing the legal aspects of our business
• Providing legal guidance on company strategies and their implementation
• Managing the work of external counsel
• Leading the in-house legal team

What you’ll be doing:

• Provide day-to-day legal advice and pragmatically resolve issues that arise across the business, primarily focused on supporting our sales and compliance teams.
• Draft and negotiate customer and partner agreements, including reseller agreements and other commercial contracts.
• Work with business stakeholders to develop and support processes for contracting and other legal matters to improve efficiency, scalability and productivity of the sales process.
• Advise internal teams on areas of risk for contractual agreements, including recommendations for mitigating risks.
• Research and advise on key legal and regulatory trends and their business impact.
• Assist with privacy matters and other regulatory compliance efforts.

We're looking for:

• Strong negotiation skills with the ability to understand the interplay of legal and business terms and advocate a strong position while maintaining a positive relationship with the other party.

• Ability to grasp legal and business issues and provide tailored advice in plain language to non-legal stakeholders.

• Creative problem-solver who can take a leadership role in transactions and resolve complex issues in creative, efficient, and practical ways.

• Proactive, service-oriented attitude, strong interpersonal skills and the ability to build collaborative business relationships at all levels of the organization.

• Impeccable attention to detail, organized and able to self-motivate and work well independently and as part of a team in a dynamic environment.

• Work effectively and collaboratively with external counsel where required.

Requirements

• Law degree from an accredited law school and currently licensed to practice law.

• 10-15+ years of legal experience, with a minimum of 7-10 years prior experience in Enterprise SaaS organizations.
• M & A experience preferred.

• GDPR practical working knowledge required.
• Familiarity with IP and patent-related issues.
• Experience managing corporate governance matters.

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

​About Calabrio: 

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

Awards & Accolades:  

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.