Veterinary Center Supervisor

Join Animal Humane Society as a Veterinary Center Supervisor, where you’ll play a vital role in the daily operations of our veterinary centers by managing workflow and supervising clinic staff. 🐾 At Animal Humane Society, caring for animals isn’t just a job – it’s our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people

Job Summary: The Veterinary Center Supervisor is responsible for supervising a team of Veterinary Technicians and Veterinary Assistants and for overseeing the daily operations of the Veterinary Center.    

Salary: $24-25 per hour

Benefits (see additional benefits below):

• 15+ Days of Paid Time Off
• 4 floating holidays per full calendar year
• Health, Dental and Vision Insurance
• 401k Retirement Plan

Schedule: Full-time; 40 hours per week

• Monday - Friday between the hours of 7am-5pm based on clinic needs;
• Every 3rd week: must be able to work a Saturday shift (alternate day off during the week)

Interview Process: Phone interview followed by 2 department interviews.

Application Requirements: Please include a cover letter with your application.

Essential Functions

Veterinary Center Operations:

Manage workflow by ensuring timely and efficient Spay/Neuter, Exams, Dental, and Specialty surgery appointments.   

Ensure quality and quantity of work performed is within organizational standards in areas of workflow, cleanliness, and organization.

Ensure that all protocols, policies and procedures are implemented and maintained through proper training for all Veterinary Center employees.

Monitoring existing processes and identifying areas for improvement, proposing solutions to enhance overall efficiency using data-driven decisions.

Assist with the development and implementation of new processes to ensure smooth operations, meet organizational goals, and improve customer satisfaction.

Coordinate with various departments to ensure the team is well prepared to handle incoming inquiries and issues.

Work closely with fellow Vet Center Supervisors to maintain consistency and team support across clinics, collaborating on solutions and projects.

Assist with maintaining and ordering supplies.

Assist with adjustments to staff scheduling.

Address and resolve customer concerns and complaints.

Escalate complex concerns and complaints as needed.

Leadership:

Provide supervision, coaching, and development to direct reports as noted on the organizational chart, acknowledging accomplishments and providing regular feedback.

Lead department meetings and conduct one-on-ones with direct reports to ensure team members have the resources and support to be successful.

Address and resolve any issues or conflicts within the team up to and including termination.

Review and approve timecards and requested time off within payroll deadlines, working closely with employees to resolve discrepancies.

Assist with hiring new employees and oversee their training.

Communication and Culture:

Communicate in a positive and professional manner with customers, other employees, and volunteers.

Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology:

Clock in and out of shifts using ADP.

Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information:

Schedule and Attendance:

Regular, predictable attendance, punctuality, and availability to work during operational hours.

Attend and participate in regular team meetings, leadership meetings, all-staff meetings, and one-on-one meetings with direct leader.

May be required to attend occasional off-site meetings and events.

Work Environment:

Primarily office/desk based.

Adjacent animal shelter areas may be humid, noisy, or odorous.

Requirements

Experience:

Leadership experience required.

Experience working in operations or a veterinary clinic is preferred.

Skills:

Excellent communication and interpersonal skills to effectively lead and motivate the team.

Strong administrative, organizational, and process management skills.

Strong multi-tasking, conflict-resolution, and problem-solving skills.

Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

Prolonged sitting at a desk.

Must be able to lift and carry up to 10 lbs.

Emotional Demands:

Must be comfortable with the emotional aspect of work in an animal shelter environment, including the use of humane euthanasia.

Transportation:

Reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  
• All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401k for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff 

Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.